Service team member

Michaels Stores; Englewood (CO); On-site; USD 20,884 - 24,383; Full time

Job summary

Michaels Stores is looking for a team member in Englewood, CO, dedicated to helping customers find products and providing excellent service. You will handle cash, support promotions, and maintain store standards.

This role requires standing for long periods and participating in stocking activities. Preferred candidates will have retail or customer service experience. Michaels offers competitive pay and values a diverse workplace.

Qualifications

• Preferred retail and/or customer service experience.
• Ability to remain standing for long periods.
• Capability to perform physical tasks such as lifting and carrying.

Responsibilities

• Help customers shop and locate products.
• Provide fast and friendly checkout experience.
• Educate customers on services and promotions.
• Participate in stocking and maintenance tasks.

Skills

Customer service skills

Retail experience

Job description

Store - DEN-ARAPAHOE, CO

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POG) processes
• Complete merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery to ensure a well‑merchandised and in‑stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross‑trained in custom framing selling and production

Preferred Experience

• Retail and/or customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work may be assigned to retrieve shopping carts or while unloading trucks; frame shop contains glass cutter and heat press
• Work hours include nights, weekends, and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

Total Base Pay Range For This Position $15.16 - $17.70

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).