Service Team Member

Michael's; Canton (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in retail seeks an Event Coordinator to plan and facilitate engaging events, including children's birthday parties. The role requires excellent customer service skills, the ability to manage multiple tasks, and a passion for creativity. Join a team that values inclusion and offers benefits like health insurance and paid time off.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience working with children and children's events.
• Ability to handle job stress and interact effectively with guests.
• Strong organizational and interpersonal skills.

Responsibilities

• Plan and coordinate multiple events including children's birthday parties.
• Deliver friendly customer service and assist customers in the store.
• Ensure client satisfaction for scheduled events.

Skills

Energetic personality

Excellent people skills

Good communication skills

Organizational skills

Creative problem-solving skills

Education

Retail and/or customer service experience

Job description

Store - CANTON, OH

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

1. Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
2. Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
3. Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
4. Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
5. Communicate events with clients and store team members.
6. Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
7. Adjust plans and events based on client’s feedback and needs.
8. Create backup or emergency plans to be executed as needed.
9. Ensure client satisfaction for scheduled events.
10. Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

1. Help customers shop, locate products, and provide them with solutions.
2. Provide fast and friendly check out experience.
3. Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
4. Educate customer on Voice of Customer (VOC) survey.
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
6. Participate in the truck un-load, stocking and planogram (POGs) processes.
7. Complete merchandise recovery and maintenance.
8. Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
9. Support shrink and safety programs.
10. Adhere to Standard Operating Procedures (SOPs) and Company policies to ensure compliance with laws and requirements; execute company standards.
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
12. Cross-trained in Custom Framing selling and production.
13. Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.

Other duties as assigned

Preferred Knowledge/Skills/Abilities

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with guests of all ages and co-workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills including written, verbal, and nonverbal, as well as listening skills.
• Organizational, interpersonal, and creative problem-solving skills.
• Retail and/or customer service experience required.

Physical Requirements

Work Environment

• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• If assistance is needed for essential functions, contact your supervisor for accommodations.
• Public retail store setting; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. For more info, visit Michaels.com and Michaels.ca. We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.