Service Team Leader (Morrisons)

Investinwestlothian; Livingston (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Checkout Team Leader to manage and inspire their Checkout team in Livingston, New Jersey. You will ensure excellent customer service, develop an engaging department, and oversee operational efficiency. If you are a natural leader with a passion for service and team development, this is an opportunity to make a significant impact.

Qualifications

• Ability to build and maintain effective relationships.
• Experience in developing and leading teams for high performance.
• Operational and technical knowledge of the Service department.

Responsibilities

• Ensure a visible presence and support front-end service operations.
• Create a team delivering friendly and helpful customer service.
• Optimise the front-end experience and manage cash handling legally.

Skills

Relationship Building

Team Development

Operational Knowledge

Organisational Skills

Deadline Management

Job description

Job Description:

As a Checkout Team Leader, you will be the driving force behind our Checkout team. Your responsibilities will include:

1. Being a visible presence across all front-end service operations, utilising headsets to support colleagues and help customers complete their purchases quickly and efficiently at checkouts.
2. Creating a team that delivers outstanding, friendly, and helpful service to all our customers.
3. Developing an engaging department environment where colleagues are trusted to put customers at the heart of everything they do and actively contribute ideas for improvement.
4. Building a supportive and performance-driven culture where achievements and contributions are recognised and rewarded.
5. Confidently utilising all dashboards and reports to optimise the front-end experience, root cause issues, develop plans, and implement corrective actions.
6. Ensuring all policies, procedures, and legal obligations, including cash handling, are followed as specified by the company.

Experience and Qualifications:

You should be the kind of person who has:

• The ability to build and maintain effective relationships.
• Experience in developing and leading teams, coaching to build competence and confidence for high performance.
• Strong operational and technical knowledge of the Service department.
• Ability to effectively plan, organise, and manage your own and your team's workload.
• The ability to work to strict deadlines.