Service Team Leader

Meijer Inc.; Canal Winchester (OH); Sur place; USD 55 000 - 76 000; Plein temps

Avantages offerts par ce poste

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement &

career growth

Résumé du poste

Meijer in Ohio seeks a store leadership professional to oversee staffing, customer service, and operations across departments. You will ensure strong team performance and a safe, welcoming store experience for shoppers.

With 2-3 years of retail experience and at least one year in management, you will coach staff, handle scheduling, and drive sales while maintaining Meijer standards and policies.

Qualifications

• 2–3 years of related retail experience.
• One year of management experience.
• Rotational assignments in store areas and strong customer service focus.
• Ability to communicate direction clearly and resolve conflicts.
• Ability to analyze basic financial and operational information.

Responsabilités

• Provide courteous, friendly, efficient service to customers and team members.
• Staffing, selection and hiring to meet staffing needs.
• Promote career paths and development to support promotions.
• Document disciplinary actions and recommendations for discharge.
• Responsible for P&L, sales achievement and shrink control.
• Mentor and coach team members to exceed service and sales goals.
• Ensure thorough training and daily store-wide communication of Meijer standards.
• Maintain a safe work environment and reliable attendance.
• Perform other duties as assigned.

Connaissances

Customer service

Leadership

Staffing

Conflict resolution

Multi-tasking

Sales focus

Formation

High school diploma or equivalent

Description du poste

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

• Meijer Rewards
• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

What You’ll be Doing

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

What You Bring with You (Qualifications)

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.

We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. Today we’re a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin.

Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace.

We are committed to treating all persons with dignity and respect.

Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification.

If you have a disability and require a reasonable accommodation to complete any part of your application, please click here to submit your request.

Submissions that are not seeking help to complete the application due to a disability will not be responded to.