Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

Lensa; Miami (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading career site is seeking a Service Team Coordinator for a remote role. This position involves handling customer service calls related to patient scheduling and inquiries, ensuring excellent service and supporting healthcare initiatives. Ideal candidates will have strong communication skills, customer service experience, and a passion for helping others.

Benefits

Competitive pay

Benefits

Career growth

Positive work-life balance

Qualifications

• At least 2 years of customer service experience in a call center or similar environment.
• Experience in a healthcare setting is highly preferred.

Responsibilities

• Handle inbound and outbound calls regarding patient scheduling, sales, and inquiries.
• Collaborate with team members across departments to ensure VIP customer service.

Skills

Communication

Organizational Skills

Customer Service

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

Lensa is the leading career site for job seekers at every stage of their career. Our client, ChenMed, is seeking professionals. Apply via Lensa today!

We’re unique. You should be, too.

We’re changing lives every day for our patients and team members. Are you innovative, entrepreneurial, and driven? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we expand rapidly, we need great people to join our team.

The Service Team Coordinator handles inbound and outbound customer service calls related to patient scheduling, inquiries, and sales. This role is key to providing excellent customer service and supporting better patient health. The role supports initiatives across all ChenMed entities, assisting with key business functions and serving patients per policies and regulations. It is a hybrid role with potential in-office requirements.

The schedule is Tuesday through Saturday, 11:00AM-8:00PM Eastern time.

Essential Job Duties/Responsibilities

• Handle inbound and outbound calls regarding patient scheduling, sales, and inquiries.
• Respond to patient inquiries following ChenMed’s care model.
• Follow up to ensure patient satisfaction and escalate issues when needed.
• Make timely decisions according to department standards.
• Document interactions using web-based tools.
• Maintain business relationships by providing prompt, accurate service.
• Collaborate with team members across departments to ensure VIP customer service.
• Perform additional duties as assigned.

Knowledge, Skills, and Abilities

• Strong business acumen.
• Understanding of core job functions, practices, and procedures.
• Excellent verbal communication and active listening skills.
• Organizational and multi-tasking abilities.
• Passion for serving others, especially seniors, with proactive solutions.
• Ability to operate in a demanding environment.
• Proficiency in keyboarding and Microsoft Office Suite.
• Willingness to work overtime as needed.
• Willingness to travel up to 10% regionally and nationally.
• Fluent in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience

• High school diploma or GED required.
• At least 2 years of customer service experience in a call center or similar environment.
• Experience in a healthcare setting is highly preferred.
• Experience with web-based CRM systems.

ChenMed is transforming healthcare for seniors and America’s healthcare system, offering competitive pay, benefits, career growth, and a positive work-life balance. Join us to make a difference every day.