Service Team Coordinator - Telehealth (Remote) - Tues-Sat 7:30am-4:30pm

ChenMed LLC; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming healthcare for seniors. As a Service Team Coordinator, you'll play a vital role in enhancing patient experiences through exceptional customer service. This dynamic position involves managing customer inquiries, ensuring patient satisfaction, and collaborating with team members to provide top-notch service. If you thrive in a fast-paced environment and are passionate about making a difference, this opportunity offers a fulfilling career path with competitive pay and benefits. Be part of a team that truly changes lives every day.

Benefits

Competitive Pay

Career Growth

Work-Life Balance

Health Benefits

Qualifications

• At least 1 year of customer service experience, preferably in a call center.
• Experience with web-based customer relationship management systems.

Responsibilities

• Handle inbound and outbound calls regarding patient scheduling and inquiries.
• Document interactions using web-based tools and maintain business relationships.

Skills

Customer Service

Verbal Communication

Organizational Skills

Microsoft Office Suite

Multi-tasking

Business Acuity

Active Listening

Education

High School Diploma or GED

Tools

Web-based CRM Systems

Job description

Service Team Coordinator - Telehealth (Remote) - Tues-Sat 7:30am-4:30pm

Apply at Corporate Office | Full-time | Posted Yesterday | Job Requisition ID: R0043055

We’re unique. You should be, too.

We’re changing lives every day—for our patients and team members. Are you innovative, entrepreneurial, and driven? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we expand rapidly, we need talented individuals to join our team.

The Service Team Coordinator handles inbound and outbound customer service calls related to patient scheduling, inquiries, and sales. This role focuses on delivering excellent customer service to support better patient health, adhering to corporate policies and regulations. It may require in-office presence when needed.

ESSENTIAL JOB DUTIES:

1. Operate in a call center environment, managing inbound and outbound calls for patient scheduling, sales, and inquiries.
2. Respond to patient inquiries aligned with the ChenMed care model.
3. Follow up to ensure service satisfaction, escalating issues as needed.
4. Make timely decisions based on department standards, procedures, and policies.
5. Document interactions using web-based tools.
6. Maintain business relationships through prompt, accurate service to foster loyalty.
7. Collaborate with team members across departments to ensure VIP customer service.
8. Perform additional duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong business acuity
• Knowledge of core job functions, practices, and procedures
• Exceptional verbal communication and active listening skills
• Excellent organizational and multitasking abilities
• Passion for serving others, especially seniors, with proactive solutions
• Ability to operate effectively in a demanding environment
• Proficiency in keyboarding and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Willingness to work overtime as needed
• Ability to travel up to 10% regionally and nationally
• Fluent in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus

EDUCATION AND EXPERIENCE:

• High school diploma or GED required
• At least 1 year of customer service experience, preferably in a call center
• Experience with web-based CRM systems

Join ChenMed to transform healthcare for seniors and improve lives. We offer competitive pay, comprehensive benefits, career growth, and a supportive work environment. Make a difference every day.

Current Employees: Apply here

Contingent Workers: See job aid to apply