Service Team Coordinator- Telehealth (Remote) - Tues-Sat 1pm-10 pm

ChenMed LLC; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Team Coordinator for their Telehealth division. This remote role involves providing exceptional customer service, handling patient inquiries, and ensuring satisfaction in a fast-paced environment. You will engage with patients, coordinate schedules, and work collaboratively with a dynamic team. Join a company that values innovation and compassion, where your contributions can make a real difference in the lives of seniors. With a focus on work-life balance and career growth, this opportunity is perfect for those passionate about transforming healthcare.

Benefits

Comprehensive Benefits

Career Development Opportunities

Work-Life Balance

Family-Oriented Environment

Qualifications

• 1+ years of customer service experience in a call center environment.
• Proficient in Microsoft Office Suite and web-based CRM systems.

Responsibilities

• Handle inbound and outbound customer service calls related to patient scheduling.
• Ensure service satisfaction and escalate issues as needed.

Skills

Verbal Communication

Active Listening

Organizational Skills

Multi-tasking

Customer Service

Problem-solving

Bilingual (Spanish, Creole, Vietnamese)

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Web-based CRM Systems

Job description

Service Team Coordinator- Telehealth (Remote) - Tues-Sat 1pm-10 pm

Apply locations: Corporate Office

Time type: Full time

Posted on: Yesterday

Job requisition id: R0043084

We’re unique. You should be, too.

We’re changing lives every day for our patients and team members. Are you innovative and entrepreneurial-minded? Is your work ethic and ambition exceptional? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we expand rapidly, we need great people to join our team.

The Service Team Coordinator handles inbound and outbound customer service calls related to patient scheduling, inquiries, and sales. The role focuses on providing excellent customer service, supporting better patient health, and assisting across all ChenMed entities by helping with key business functions and serving patients according to corporate policies and regulations. This role may require in-office presence when needed.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1. Operate in a call center environment, handling inbound and outbound calls related to patient scheduling, sales, and inquiries.
2. Respond to patient inquiries based on the ChenMed care model.
3. Follow up with patients to ensure satisfaction and escalate issues as needed.
4. Make timely decisions according to department standards and policies.
5. Document interactions using web-based technology.
6. Maintain business relationships by providing prompt, accurate service to promote loyalty.
7. Collaborate with team members across departments to ensure VIP customer service and patient interactions.
8. Perform other duties as assigned by management.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Business acuity
• Knowledge of core job functions, practices, and procedures
• Exceptional verbal communication and active listening skills
• Strong organizational and multitasking abilities
• Passion for serving others, especially seniors, with proactive solutions
• Ability to operate in a demanding environment
• Proficiency in keyboarding and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Willingness to work overtime as needed
• Willingness to travel up to 10% regionally and nationally
• Fluency in English; bilingual skills in Spanish, Creole, or Vietnamese are a plus

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED
• At least 1 year of customer service experience, preferably in a call center
• Experience with web-based CRM systems

We’re ChenMed, transforming healthcare for seniors and improving America’s healthcare. Family-owned and physician-led, we focus on better health and well-being for our populations. We’re growing rapidly and seeking dedicated team members.

We offer competitive pay, comprehensive benefits, career development, and a great work-life balance. Join us and make a difference every day.

Current employees can apply HERE. Contingent workers, see the job aid for application instructions.