Service System Engineer

KLA; Milpitas (CA); On-site; USD 117,800 - 200,300; Full time

Benefits offered by this job

Medical and dental benefits

401(k) with company matching

Tuition reimbursement

Job summary

KLA is seeking a Service Systems Engineer in Milpitas, CA. This role focuses on driving design changes for optimized tool serviceability and profitability through predictive data analytics and AI initiatives.

The ideal candidate holds an advanced degree and will leverage AI development tools, work closely with engineering teams, and improve design requirements based on field data.

KLA offers a wide range of employee benefits, including health care, a 401(k) plan, and performance incentives.

Qualifications

• Strong knowledge of optics, electronics, high precision motion stages and servo systems required.
• Experience with AI development tools to analyze large volumes of data.
• Ability to conduct testing and analyze data for recommendations.

Responsibilities

• Drive design changes to optimize tool serviceability and profitability.
• Create prototype hardware and conduct tests to improve performance.
• Work closely with Tech Support and Division Engineering for optimal designs.

Skills

Predictive data analytics

AI and machine learning

Python development

System design

Education

Doctorate, Master's or Bachelor's Degree in relevant field

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description / Preferred Qualifications

A Service Systems Engineer is responsible for driving design changes, sometimes fundamental ones, to optimize tool serviceability, cost‑of‑service, as well as service revenue and profitability through predictive data analytics and AI related initiatives. This requires a strong knowledge of overall system as well as technology specific risk areas for optics, electronics, high precision motion stages and servo systems. You will work closely with Tech Support, New Product Integration, and Division Engineering and with field data to fully understand how our tools are operating across multiple product divisions to identify, create, and drive hardware and software predictive design requirements and features into tool designs.

Typical Responsibilities

• Influence designers and designs to include features that will optimize KLA service business: predictability, AI, calibrations and diagnostics, cost of service, reliability, design tolerances, IP protection.
• Create prototype hardware, conduct testing both on and off system, analyze data and provide recommendations.
• Leverage AI development tools to analyze large volumes of data, develop models, create software features.
• Design tools for helping TSEs, PEs, CSEs become more efficient.
• Work in machine learning and Python development.
• Preferred degrees are physics, mechanical and electrical engineering.

Minimum Qualifications

• Doctorate (Academic) Degree and 0 years related work experience; Master’s Level Degree and related work experience of 3 years; Bachelor’s Level Degree and related work experience of 5 years.

Base Pay Range: $117,800.00 - $200,300.00 Annually

Primary Location: USA-CA-Milpitas-KLA

Benefits

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(k) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location.

The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job‑related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.