Service Support Manager

Sunbelt Rentals, Inc.; New Castle (DE); On-site; USD 62,000 - 85,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Paid Parental Leave

Paid Holidays and Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Length of Service Awards

Job summary

Sunbelt Rentals, Inc. is seeking a Service Support Manager to lead fleet maintenance, ensure DOT compliance, and manage warranty and parts processes. You will coordinate with the shop team, drivers, and vendors to keep equipment ready and compliant.

The role includes supervising the Parts Manager, scheduling inspections, and driving continuous improvements in service delivery and safety across Rental and Non-Rental fleets.

Qualifications

• Valid driver’s license.
• Extensive experience in repair and maintenance of AWP equipment.
• Knowledge of work planning, scheduling and supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Planning and management experience.
• Computer literacy.
• Reporting and warranty management experience.
• Inventory and parts management experience.

Responsibilities

• Maintains fleet files and DOT compliance for both Rental and Non-Rental Fleet.
• Schedules PM and DOT inspections on both Rental and Non-Rental Fleet (like trucks).
• Performs Safety Coordinator responsibilities in regards to DOT Fleet.
• Manages the Parts Manager, approving parts purchasing and ordering, etc.
• Conducts DOS with drivers on a monthly basis.
• Manages the warranty recovery process.
• Conducts reviews of closed work orders to ensure warranty opportunity has not been missed.
• Catalogs warranty parts for validation on manufacturer’s request.
• Maintains compliance with manufacturers issued services bulletins.
• Manages the customer damage process to include: Preparing damage letters to send to customers and sending them.
• Maintains photographic and physical evidence relating to customer damage.
• Directs the supply of parts to shop mechanics, other branches and customers.
• Screens and prioritizes service calls to meet customer needs.
• Works hand in hand with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory.
• Trains shop foreman on new equipment.
• Collaborates with Service Manager and Shop Foreman to schedule factory training and technical diagnosis on equipment.

Skills

Driver's license

AWP maintenance experience

Work planning

Supervisory experience

Equipment safety

Inventory management

Warranty management

Computer literacy

Tools

Computer literacy

Job description

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary Service Support Manager

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

DUTIES AND RESPONSIBILITIES

• Maintains fleet files and DOT compliance for both Rental and Non-Rental Fleet
• Schedules PM and DOT inspections on both Rental and Non-Rental Fleet (like trucks)
• Performs Safety Coordinator responsibilities in regards to DOT Fleet
• Manages the Parts Manager, approving parts purchasing and ordering, etc.
• Conducts DOS with drivers on a monthly basis
• Manages the warranty recovery process
• Conducts reviews of closed work orders to ensure warranty opportunity has not been missed
• Catalogs warranty parts for validation on manufacturer’s request
• Maintains compliance with manufacturers issued services bulletins
• Manages the customer damage process to include: Preparing damage letters to send to customers and sending them
• Maintains photographic and physical evidence relating to customer damage
• Directs the supply of parts to shop mechanics, other branches and customers
• Screens and prioritizes service calls to meet customer needs
• Works hand in hand with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory
• Trains shop foreman on new equipment
• Collaborates with Service Manager and Shop Foreman to schedule factory training and technical diagnosis on equipment

QUALIFICATIONS

• Valid driver’s license
• Extensive experience in the repair and maintenance of AWP equipment
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting and warranty management experience
• Inventory and parts management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $61,934.00 - 85,159.80 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more.

At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers.

All our employees benefit from extensive on-the-job training, which is amongst the best in the industry.

Our advancement opportunities are why many of our staff remain with us throughout their careers.

Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow! We are proud to offer the following benefits:

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan - US RRS Plan – CAN
• Paid Parental Leave
• Paid Holidays and Paid Time Off
• Tuition Reimbursement
• And many more

Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts.

• Climate Control Services
• Industrial Services
• Tools & Equipment
• Oil & Gas Services
• Power & HVAC Services
• Pile Driving Services
• Pump Solutions
• Scaffold Services
• Remediation and Restoration