Service Manager

Sunbelt Rentals, Inc.; Mobile (AL); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Insurance

401(k) Plan

Parental leave

Paid holidays

Tuition reimbursement

Employee assistance

Length of service awards

Job summary

Sunbelt Rentals is seeking a Service Manager to oversee the servicing of company and customer equipment, ensuring timely and effective maintenance and repair. The role includes planning work, ordering parts, training staff, and maintaining service records across a diverse fleet.

Responsibilities cover vendor coordination, safety promotion, quality checks, and detailed reporting while managing open work orders and warranties. A strong focus on efficiency and customer satisfaction is essential.

Qualifications

• Valid driver’s license.
• Extensive experience in repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning and scheduling and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Responsibilities

• Manages the repair and maintenance of company owned and customer equipment, organizing yard (Ready to Rent, Returned, Down).
• Prepares work schedules and handles service calls to meet customer needs and ensure equipment availability.
• Orders parts to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn maintenance requirements and capabilities of new equipment.
• Evaluates equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promotes safety awareness.
• Performs quality control checks.
• Updates, maintains and keeps organized equipment service records.
• Creates, updates, closes and bills work orders.
• Files warranty claims timely.
• Commission new equipment.
• Orders/returns parts and performs parts inventory.
• Disposes of solid and hazardous material waste.
• Reporting: fleet status, service records, open work orders, warranty claims, inventory, financial trends, etc.
• Perform other duties assigned by the manager.

Skills

Valid driver’s license

Extensive repair/maintenance of self‑e

Work planning and scheduling

Safety compliance understanding

Maintenance/repair issues knowledge

Planning and management experience

Computer literacy

Reporting experience

Inventory management experience

Job description

Service Manager

As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.

DUTIES AND RESPONSIBILITIES

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment
• Order parts, return parts, and perform parts inventory
• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
• Reporting to include:
  • Equipment due for service
  • Fleet status Reporting
  • Equipment Service Record Reporting
  • Open work order report
  • Warranty claim summary report
  • Inventory management
  • Parts & merchandise detail reporting
  • Financial and historical trending
  • Service department financial summary
  • Shop foreman performance tool
  • Work order chargeback
  • Halt report
  • Open PO report
  • Tech paid hours vs. worked hour report
• Perform other duties assigned as assigned by the manager.

QUALIFICATIONS

• Valid driver’s license
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting experience
• Inventory management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.

The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $61,551.00 - 73,092.05 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date.

Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Sunbelt Rentals supports service members.

Veterans encouraged to apply.

A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet.

With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job.

Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more.

At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers.

All our employees benefit from extensive on-the-job training, which is amongst the best in the industry.

Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow!

Benefits

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan - US RRS Plan – CAN
• Paid Parental Leave
• Paid Holidays and Paid Time Off
• Tuition Reimbursement
• And many more
• Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts.

Services Provided

• Climate Control Services
• Industrial Services
• Tools & Equipment
• Oil & Gas Services
• Power & HVAC Services
• Pile Driving Services
• Pump Solutions
• Scaffold Services
• Remediation and Restoration