Service Support Coordinator

Meridian Globalpartners; Vermont; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Travel industry training

Job summary

Meridian Globalpartners is seeking a motivated Service Support Coordinator to assist travelers with research, reservations, and follow‑up support. This role suits someone who enjoys helping people and thriving in online environments.

You will handle inquiries, research hotels and travel options, coordinate details, and maintain client records. This remote role offers flexible scheduling, ongoing training, and access to supplier resources to develop travel planning and customer service skills.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Basic computer and internet skills.
• Comfortable learning new online platforms and systems.
• Strong organization and attention to detail.
• Ability to manage multiple client requests and follow-up activities.
• Self-motivated and able to work independently.
• Reliable internet access and computer.
• Previous experience in customer service, hospitality, sales, reservations, or travel is helpful but not required.

Responsibilities

• Assist clients with travel inquiries and reservation requests.
• Research hotels, resorts, cruises, vacation packages, and other travel options.
• Provide clients with accurate information regarding availability, amenities, policies, and travel requirements.
• Coordinate reservation details and maintain accurate client records.
• Communicate with travel suppliers and hospitality partners as needed.
• Follow up with clients before and after reservations.
• Assist with itinerary details and general customer support.
• Participate in training and professional development.
• Maintain professional and timely communication with clients.
• Use online reservation, communication, and customer-management tools.

Skills

Strong written & verbal communication

Customer service

Basic computer skills

Independent work

Organizational skills

Attention to detail

Multitasking

Self-motivation

Online platforms familiarity

Job description

We are seeking a motivated, organized, and customer focused Service Support Coordinator to assist clients with travel research, reservations, and trip-related support.

This role is ideal for someone who enjoys helping people, has strong communication skills, is comfortable working online, and is interested in the travel and hospitality industry.

Key Responsibilities

• Assist clients with travel inquiries and reservation requests
• Research hotels, resorts, cruises, vacation packages, and other travel options
• Provide clients with accurate information regarding availability, amenities, policies, and travel requirements
• Coordinate reservation details and maintain accurate client records
• Communicate with travel suppliers and hospitality partners as needed
• Follow up with clients before and after reservations
• Assist with itinerary details and general customer support
• Participate in training and professional development
• Maintain professional and timely communication with clients
• Use online reservation, communication, and customer-management tools

Qualifications

• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Basic computer and internet skills
• Comfortable learning new online platforms and systems
• Strong organization and attention to detail
• Ability to manage multiple client requests and follow-up activities
• Self-motivated and able to work independently
• Reliable internet access and computer
• Previous experience in customer service, hospitality, sales, reservations, or travel is helpful but not required

What We Offer

• Remote work environment
• Flexible scheduling
• Travel industry education and ongoing training
• Access to professional reservation and supplier resources
• Mentorship and team support
• Opportunities to develop skills in travel planning, customer service, marketing, and business development
• Access to a growing network of travel and hospitality professionals

About the Role

The Service. SupportCoordinator serves as a point of contact for travelers throughout the planning and reservation process. The focus is on delivering responsive service, researching appropriate travel options, coordinating reservation details, and helping create a smooth client experience from initial inquiry through travel.

Candidates should be professional, dependable, comfortable communicating with clients, and willing to continuously learn about destinations, suppliers, and travel products.