Service Support Coordinator

Honeywell International; Seattle (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Vision, Dental, Mental Health

Paid Vacation

401k Plan & Matching

Career Growth

Professional Development

Job summary

Honeywell is seeking a Service Support Coordinator to help the local field service team deliver seamless building automation support and fleet coordination.

You will work across billing, procurement, onboarding, safety training, and customer communications, reporting to the Senior Field Service Supervisor in Morris Plains, NJ. This role emphasizes strong organizational skills, multi-tasking, and proactive service delivery.

Qualifications

• 4+ years in an Administrative or Customer Service role handling multiple duties.
• Strong organizational and multitasking abilities.
• Customer service skills with direct client interaction.
• Proficient in Microsoft Office (Excel, Outlook).

Responsibilities

• Coordinate vehicle, phones, uniforms and training materials with technicians.
• Assist Field Service Supervisor with billing-related coordination.
• Order supplies, tools and equipment for technicians as needed.
• Coordinate safety and mandatory training for technicians.
• Handle all phone communications with clients, suppliers and technicians.
• Ensure onboarding and offboarding administrative steps are completed.
• Support fleet management including reporting and vehicle disposition.
• Maintain licenses and documentation with the central team.
• Assist customers with purchase orders, invoice disputes and online portals.

Skills

Customer service

Organizational skills

Multitasking

Communication

Administrative experience

Tools

SAP

Salesforce

SMS

Excel

PowerBI

Microsoft Office

Outlook

Job description

Deliver business value through Right and Fast partnership. The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. We understand that buildings are more than just structures; they are dynamic ecosystems that should adapt to the evolving needs of their occupants. Our Building Automation solutions empower our customers to unlock the full potential of their building infrastructure by seamlessly integrating cutting‑edge technologies.

As a Service Support Coordinator at Honeywell, you will play a crucial role in ensuring the optimal performance of our building automation systems. You will assist the local field service team with external and internal cross‑functional activities, contributing to the seamless operation of smart buildings and championing Honeywell’s commitment to excellence.

You will report directly to our Senior Field Service Supervisor and provide support for customers in the Morris Plains, NJ area.

Key Responsibilities

• Daily interactions directly with technicians to coordinate vehicle requirements, phones, uniforms, and training materials
• Assist the Field Service Supervisor with coordination of requirements needed for billing based on customer needs
• Order supplies, tools, and equipment for the technicians and others as needed
• Be familiar with Health and Safety procedures, and coordinate safety and mandatory training for technicians under the direction of leadership
• Handle all aspects of answering the phone: clients, suppliers, technicians, while multi‑tasking with other duties
• Ensure requirements are met for onboarding and offboarding employees
• Coordinate activities required for fleet management – including ensuring employee reporting, disposition of vehicles, and understanding requisition and return requirements
• Work with the central team to ensure business licenses and documentation are maintained
• Assist customers with processing of purchase orders, invoice disputes, surveys, and use of online portals
• Maintain daily use of online systems such as SMS, Titan, SharePoint, and the SAP environment

What’s in it for you

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan & Matching
• Career Growth
• Professional Development

Requirements

• 4+ years of experience in an Administrative or Customer Service role handling multiple disciplines of duties and responsibilities
• Demonstrated ability to exercise exceptional organizational skills and multi‑task
• Customer Service skills, including the ability to directly interface with customers when needed
• Strong and proficient computer skills – Microsoft Office, Excel, Outlook

We Value

• Team player with the ability to work independently
• Experience with SAP, Salesforce, SMS, Excel, PowerBI, or other systems
• Strong communication ability and a proven track record of providing excellent customer service

About Honeywell

Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world’s most critical challenges. Honeywell is a leading software‑industrial company committed to introducing state‑of‑the‑art technology solutions to improve efficiency, productivity, sustainability, and safety across broad‑based industrial markets.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.