Service Supervisor/Writer Chattanooga, TN

McCoy Construction & Forestry; Chattanooga (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

McCoy Construction & Forestry is seeking a Service Supervisor/Writer to manage work orders and enhance customer satisfaction. This role involves supporting the Service Manager in driving service revenues and ensuring effective communication across departments. Join a team that values career development and offers comprehensive benefits, including medical insurance and a flexible work schedule.

Benefits

Paid Time Off—80 Hours in the first year

Medical, Dental, Vision, Short and Long-Term Disability Insurance

401K with Employer match

$50,000 company paid Life Insurance Policy

Uniforms provided and cleaned at no charge

Prescription Safety Glasses allowance

Additional income opportunities (Safety Bonus, Online Training Modules)

Supportive Management team and opportunities for advancement

Flexible work schedule

Qualifications

• Experience in managing work orders and customer interactions.
• Ability to upsell services and ensure timely work order closings.
• Strong communication skills across departments.

Responsibilities

• Manage work orders and support the Service Manager.
• Drive service revenues and ensure customer satisfaction.
• Monitor pick-up and delivery of services.

Skills

Customer Satisfaction

Effective Communication

Work Order Management

Job description

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McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Service Supervisor/Writer.

The Service Writer/Supervisor position is responsible for the effective management of work orders and supports the Service Manager in all efforts to drive service revenues, service profitability, and customer satisfaction.

Education, Skills & Knowledge Preferred:

• Open and close work orders
• Frequent interaction with customers, customer satisfaction, upsell services, stay current on JD PIPS
• Monitor pick-up and delivery, all work in process, ensure timely closings
• Communicate effectively across departments

Benefits and Perks:

• Paid Time Off—80 Hours in the first year
• Medical, Dental, Vision, Short and Long-Term Disability Insurance
• 401K with Employer match
• $50,000 company paid Life Insurance Policy
• Uniforms provided and cleaned at no charge
• Prescription Safety Glasses allowance
• Additional income opportunities (Safety Bonus, Online Training Modules)
• Supportive Management team and opportunities for advancement
• Core values and purpose = Career Development
• Thrive in the John Deere Culture
• Flexible work schedule
• Support talent recruitment efforts

What You Will Learn:

Our company offers training by the best in the industry and a stable environment where you can grow and excel.

What Makes Us Different?

McCoy Construction & Forestry offers a unique opportunity to join a growing operation that is part of the McCoy family's longstanding legacy of excellence in the C & F industry. We emphasize team culture, BRAND POWER with the renowned John Deere brand, and customer-first service and expertise. These factors set us apart from competitors.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities, and people with disabilities are encouraged to apply.