Service Supervisor - Winslow, AZ

The Goodyear Tire & Rubber Company; Winslow (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Goodyear Tire & Rubber Company is seeking a Service Supervisor to lead the service department at a Goodyear Commercial Tire & Service Center. You will supervise the team, monitor equipment, and ensure high-quality service for customers.

The role involves working with Center Manager to hit sales and efficiency targets, handle estimates, and maintain safety standards. The ideal candidate has prior tire-service leadership experience and a commitment to service excellence.

Qualifications

• Prior commercial tire experience in a supervisory setting.
• Willingness to work scheduled shifts, including nights and weekends.
• Valid driver’s license and ability to meet DOT requirements.
• Minimum age 21 years.
• No relocation offered.
• Legally authorized to work in the U.S. without sponsorship.
• High School diploma or GED required.
• Relevant commercial tire service and/or management experience.
• Two years management experience preferred.

Responsibilities

• Assist Center Manager in achieving sales, unit and profit objectives.
• Ensure proper service estimates are delivered to the customer.
• Quote tire prices accurately, including trade-ins.
• Complete work orders, PM checklists, and paperwork efficiently.
• Process billing efficiently.
• Control and protect company assets by monitoring inventory.
• Provide Service Excellence to meet goals and customer needs.
• Assist Center Manager with hiring, training, and managing associates.
• Train new and existing associates.
• Communicate specific work assignments to staff.
• Assist staffing to ensure qualified personnel are available.
• Assist associates in technical areas as needed.
• Facilitate communication across the center with the Center Manager.
• Operate the Service Department as a safe, accident-free workplace.
• Perform manual tasks including lifting, standing, bending, and squatting.

Skills

Commercial tire experience

Education

High School diploma or GED

Job description

Goodyear is a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers across the United States. We service national fleets and offer hometown service to regional fleets. Our mission is 'SERVICE EXCELLENCE – ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear and provide trusted tires, reliable services and powerful management tools to lower operating costs.

General Description

As a Service Supervisor you will manage the service department, including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also assist technicians in daily routines and ensure customer satisfaction.

Responsibilities

• Assist Center Manager in achieving sales, unit and profit budget objectives.
• Ensure proper service estimates are delivered to the customer.
• Quote tire prices accurately, including trade‑ins.
• Complete work orders, PM checklists, and other paperwork effectively and efficiently.
• Process billing efficiently.
• Control and protect company assets by maintaining awareness of inventory levels.
• Provide “Service Excellence, Always” to meet the service goals and customer needs.
• Assist the Center Manager with hiring, training, and managing associates.
• Train new and existing associates.
• Communicate specific work assignments and responsibilities to associates.
• Assist the Center Manager in ensuring proper staffing levels with qualified personnel.
• Assist associates in technical areas as needed.
• Facilitate effective communication throughout the center by working closely with the Center Manager.
• Operate the Service Department as an accident‑free, safe workplace.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, standing, bending and squatting.

Basic Requirements

• Prior commercial tire experience.
• Willingness to work scheduled shifts, including nights and weekends.
• Valid driver’s license for the required vehicle type and ability to meet DOT driver qualification requirements.
• Minimum age 21 years.
• No relocation is offered for this position.
• Legally authorized to work in the U.S. without company sponsorship now or in the future.

Preferred Qualifications

• High School diploma or GED.
• Relevant commercial tire service and/or management experience.
• Two years management experience preferred.

Candidate Criteria

• Strong oral and written communication skills.
• Commitment to follow all safety procedures and work in a safe manner.
• Ability to work in a results‑oriented, fast‑paced team environment.
• Self‑starter willing to take initiative, work without direct supervision, and attend training sessions.

Equal Employment Opportunity

Goodyear is an Equal Employment Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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