Service Supervisor-Service Operations-Mumbai,West TK Elevator India Pvt Ltd

thyssenkrupp Elevator; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in the elevator industry is seeking a Service Supervisor to oversee a team of technicians in New York. The role involves supervising maintenance and repair tasks, ensuring compliance with safety standards, and providing technical guidance. Ideal candidates will have extensive experience in elevator service and hold relevant certifications. This position offers competitive compensation and a collaborative work environment.

Benefits

Health promotion activities

Competitive compensation

Respect and appreciation in the workplace

Qualifications

• 5+ years of experience in elevator service/repair, including leadership or supervisory experience.
• Valid Elevator Mechanic License as per local/state regulations.

Responsibilities

• Supervise and support a team of elevator service technicians.
• Schedule and prioritize service calls and preventive maintenance.
• Conduct site visits to monitor work quality and safety compliance.

Skills

Leadership

Communication

Problem Solving

Education

Diploma or equivalent

Technical degree or certification in elevator technology

Tools

Diagnostic tools

Service management software

Job description

Service Supervisor - Service Operations - Mumbai, West

What we expect

• Supervise and support a team of elevator service technicians in performing maintenance, repairs, and troubleshooting tasks.
• Schedule and prioritize service calls, preventive maintenance, and emergency repairs.
• Conduct site visits to monitor work quality, safety compliance, and customer satisfaction.
• Provide technical guidance to technicians on complex repairs or escalated issues.
• Ensure all work adheres to safety regulations, building codes, and manufacturer specifications.
• Monitor technician productivity, job completion, and adherence to timelines.
• Train new hires and conduct regular skills assessments for team members.
• Maintain service records, equipment logs, and performance reports.
• Liaise with customers to address concerns, provide updates, and ensure service excellence.
• Collaborate with management on resource planning, inventory needs, and workflow improvements.

Who we are looking for

• Diploma or equivalent; technical degree or certification in elevator technology is preferred.
• Valid Elevator Mechanic License (as per local/state regulations).
• 5+ years of experience in elevator service/repair, including leadership or supervisory experience.
• In-depth knowledge of elevator systems (mechanical, electrical, and control systems).
• Familiarity with safety standards (e.g., OSHA, ASME A17.1) and inspection protocols.
• Strong leadership, communication, and problem-solving skills.
• Ability to read blueprints, technical manuals, and service documentation.
• Proficiency in using diagnostic tools and service management software.
• Valid driver’s license and willingness to travel to job sites.

What we offer

Health and Safety – Highest standards and a wide range of health promotion and healthcare activities.

Compensation – Fair working conditions and competitive compensation.

Collaboration and Diversity – Collegiality is of huge importance; we treat everyone with respect and appreciation.

Additional information

Work Location: Mumbai, West

Contact

To apply, please send your CV to [e-mail] including the following details:

• Updated CV
• Current CTC - Fixed and Variable
• Total Years of Experience
• Expected CTC
• Permanent address
• Local address

Job details

Posting date: 2025/05/11

Experience level: Experienced professionals

Type of contract: Permanent, Full Time

Work mode: On Site

Job field: Customer Services

Job number: JPT_ALL01275

Application deadline: As long as the job is listed on our career page, we are seeking suitable candidates (all genders welcome). We look forward to receiving your application.