Service Supervisor, Plainview, NY

Lucid Motors; Plainview (TN); On-site; USD 98,000 - 134,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Cash incentive program

Job summary

Lucid Motors is seeking a Supervisor, Service Center to assist the service manager in day-to-day operations, lead advisors, technicians and parts staff, and drive excellent customer experiences while modeling continuous improvement.

The role emphasizes front-end customer contact, backend technician collaboration, and operations management, with opportunities for growth as you develop a world-class service team and ensure timely work orders and high-quality repairs.

Qualifications

• Automotive service experience with KPI focus (CSI, repair times, days down)
• Desire to advance into management and take on more responsibility
• Ability to review processes and implement changes
• Strong collaboration and leadership across teams and vendors
• Excellent communication skills (written and verbal)
• Willingness to travel as needed
• Valid driver’s license with clean record and training requirements

Responsibilities

• Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
• Performance management: evaluate employee performance and provide feedback
• Involvement in selection, training, and development of service staff
• Support, implement and follow-up for all training
• Participate in meetings, workshops and other learning opportunities
• Ensure top-level Lucid customer experience and build strong client/vendor relationships
• Manage timecards and schedules for service center staff
• Address client concerns quickly and professionally
• Develop knowledge of industry standards and ensure compliance
• Delegate and direct service tasks as directed by service manager
• Monitor employee work and provide ongoing training and development
• Perform quality control checks on vehicles after repairs
• Assist with administrative tasks
• Resolve people and safety issues with HR collaboration
• Other duties as assigned

Skills

Learning agility

Team leadership

Customer service orientation

Written and verbal communication

Willingness to travel

Driver’s license

Process improvement

Independent work

Education

AA/BS in Automotive Technology or Business Management

Tools

Microsoft Office

DMS software

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

The Supervisor, Service Center is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff. The ideal candidate will demonstrate curiosity and learning agility to develop experience on the front end (customer facing), back end (technicians) and operations management. This role will be setting an example for their team while encouraging continuous improvement. The Supervisor will be responsible for ensuring the work orders are detailed, complete and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions,reportingand repairs
• Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
• Will be involved in theselection, training, and development of service employees, ensuring all positions are filledin a timely manner
• Support, implement and provide follow-up for all training
• Participate in meetings,workshopsand other learning opportunities
• Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors
• Manage timecards and schedules for service center team members
• Address any client concerns or complaints quickly and professionally
• Develop a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
• Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
• Monitor employee work and provide guidance, ongoing training, and development as needed
• Perform quality control checks on vehicles once repairs have been completed
• Acquirea thorough understanding of Lucid Motors mission and the importance of your contribution through your role as aSupervisor
• Assistwith or perform administrative tasks
• Resolve all people and safety issues ina timelyand effective manner, collaborating with Human Resources andappropriate teamseffectively
• Other duties as assigned

Qualifications

• Automotive service experience including understanding various KPI’si.e.Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
• Learning agility
• Willingness to take on more responsibility to learn and develop into management position
• A self-starter with curiosity and desire to review processes and execute changes
• Gain knowledge of company policies, protocols, and process
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiabletrack recordof excellence in Customer Service
• Willingness toassiston repairs on an as needed basis
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
• Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment
• Assistin building a world-class team from the ground up
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to travel on an as-needed basis
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must havemaintaineda Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• PreviousOEM specific EV experience and training
• ASE Certifications
• EPA 609 Certification

Salary Range

The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (Annual)

$97,700—$134,310 USD

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits packageincluding medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan. Eligible employees may alsoparticipatein Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, aredeterminedbased on individual performance, role scope, market considerations, and overall company results, in accordance withthe terms of the applicable plans.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.