Service Supervisor - PAC

Ingersoll Rand; Norcross (GA); On-site; USD 75,000 - 105,000; Full time

Job summary

Ingersoll Rand is seeking a Service Supervisor for the PAC segment in the Georgia/South Carolina region. You will lead the local service function across the PAC equipment life cycle, overseeing technicians responsible for installation, repair, and maintenance of PAC, rotary screw, and reciprocating compressors.

You will partner with Sales and Service Coordination to grow the PAC business and ensure high customer satisfaction.

Qualifications

• Associate or Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college, or an equivalent combination of education and experience required.
• 3+ years' experience in an industrial, mechanical, sales business setting.
• 3+ years' experience in managing teams of people, ideally field service technicians.
• Must possess a valid driver's license for a minimum of 12 months with no major or frequent violations.

Responsibilities

• Attract, coach, train, develop, and retain all service employees; drive performance improvements.
• Coordinate with service coordination to allocate resources and balance requests for emergency repair, maintenance, and upgrades.
• Collaborate with sales to win new service business and support installations and service contracts.
• Manage cash flow by timely invoicing and accurate warranty claims, and monitor budgets for the service team.

Skills

Team leadership

Industrial experience

Education

Engineering/business degree

Job description

Service Supervisor - PAC

BH Job ID: BH-4757-1

SF Job Req ID: 19631

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Location

Georgia or South Carolina

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

Take the lead in a fast-paced, customer-focused environment as our Service Supervisor for the compressed air commercial segment. You will oversee the local service function across the full life cycle of our plant air centrifugal (PAC) compressed air equipment, driving service excellence and exceptional customer satisfaction.

In this pivotal role, you will lead a team of Service Technicians responsible for installing, repairing, and maintaining PAC equipment, rotary screw and reciprocating air compressors, and related compressed air system components throughout the region. You will oversee the complete equipment service life cycle-from installation and start-up through ongoing maintenance and repair-while using your mechanical aptitude and field-service leadership experience to keep customers' operations running reliably. As the operational core of the Customer Center, you will partner with Sales to grow the PAC business, collaborate with Service Coordination to streamline execution, and build a high-performing, customer-focused technician team. You will also take ownership of the Service P&L, ensuring the operation meets its financial and performance goals while continuing to raise the bar for service quality.

If you thrive on leadership, technical variety, customer partnership, and building a winning team culture, this is your opportunity to make a lasting impact.

Responsibilities

• Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible.
• Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
• Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.
• Other duties as assigned to support the service business and ensure customer satisfaction.

Requirements

• Associate or Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college, or an equivalent combination of education and experience required.
• 3+ years' experience in an industrial, mechanical, sales business setting.
• 3+ years' experience in managing teams of people, ideally field service technicians
• Must possess a valid driver's license for a minimum of 12 months no major or frequent traffic violations including, but not limited to:
  • DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Core Competencies

• Advanced operating knowledge of Microsoft office software and other basic computer usage
• Proficiency with handheld computer (i.e. Smartphone, iPad) and network bases.
• Advanced verbal/written communication skills
• Advanced customer service skills including conflict resolution, communication, negotiation, etc.

Preferences

• Bachelor's degree in engineering, engineering technology, business
• Experience in managing teams of people, to include experience coaching, training and mentoring as a peer-leader.
• Management of processes and budgets

Travel and Work Arrangements

• Frequent regional travel to customers is required, which may include outdoor work and/or work in mechanical/equipment rooms.
• Travel up to 50%; Company vehicle provided.
• Required ability to work in diverse conditions at times, requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.