SERVICE SUPERVISOR - COMPUTER REPAIR

Corporate Logo; Tustin (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Employee Discount

Tuition Reimbursement

Job summary

Micro Center in United States (CA) seeks a Service Supervisor for the Computer Service Repair and Knowledge Bar. Lead a cross-functional team to drive performance, ensure quality control, and deliver exceptional customer service in a fast-growing tech retail environment.

The role emphasizes hiring, coaching, scheduling, and maintaining certifications to keep the service department at peak efficiency and readiness for emerging technologies in AI, robotics, and maker solutions.

Qualifications

• High school diploma or equivalent; associated or bachelor’s degree preferred.
• At least one year of supervisory or management experience in a service facility or retail service department.
• A+ and Apple certification required within 120 days of hire.
• Strong communication skills and ability to manage multiple tasks and customers.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Provide leadership, coaching, and direction to a cross-functional team of 8–10+ staff to drive performance and customer satisfaction.
• Oversee parts ordering, returns, and quality control processes for timely inventory management.
• Ensure customer service standards are met and manage escalations with professionalism.
• Monitor department performance across key metrics like customer satisfaction and productivity.
• Participate in hiring, onboarding, and staff development, and assist in scheduling.
• Maintain up-to-date technical certifications for the service team and uphold department appearance.

Skills

Leadership

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Job description

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.

ABOUT THE ROLE

We are currently seeking a self-motivated, results-oriented SERVICE SUPERVISOR in our Computer Service Repair and Knowledge Bar. At Micro Center, our core promise is to take care of our associates and customers—a commitment that continues to drive our success. If you’re energized by innovation and excited to lead in an environment centered on the future of AI, robotics, and next-generation technology, this is your opportunity to grow your career at the intersection of retail and innovation.

The SERVICE SUPERVISOR is responsible for the operational aspects, goals and metrics of the Computer Service Repair Department.

WHAT YOU'LL DO

• Provide strong leadership, coaching, and direction to a cross-functional team of 8–10+ employees and support staff to drive performance, maintain quality standards, and enhance customer satisfaction.
• Oversee all parts ordering, returns, and quality control processes to ensure timely execution and high standards in inventory management.
• Ensure customer service standards are consistently met, managing escalations and complex service issues with professionalism and empathy.
• Monitor and optimize department performance across key metrics, including customer satisfaction, repair productivity, revenue generation, and operational efficiency.
• Participate in hiring, onboarding, and staff development, ensuring all team members are equipped with knowledge and support to perform effectively.
• Assist in creating efficient scheduling to ensure optimal staff coverage during peak and non-peak hours.
• Maintain up-to-date technical certifications for the service team to ensure compliance and capability in servicing current technologies.
• Oversee the appearance, organization, and maintenance of the service department and parts room to reflect operational excellence.

WHAT WE'RE LOOKING FOR

• High school diploma or equivalent. Associate or Bachelor's degree from a college or technical school preferred.
• At least one year of related supervisory or management experience in a service facility, retail service department or tech support environment preferred. A+ and Apple certification required within 120 days of hire.
• Communication and Language Skills: Ability to communicate professionally, handle multiple customers and projects at once. Ability to read, analyze, and interprets general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates.
• Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form.
• Physical requirements: Ability to regularly life and/or move up to 10 pounds, and occasionally lift up to 50 lbs., stand for prolonged periods of time.
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.
• Medical, Dental and Vision Benefits Coveragefor Regular Full-Time Associates
• 401K Plan with Company Match
• Paid Time Off
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts

WHY MICRO CENTER

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.