Service Supervisor

Provisur Technologies GmbH; Whitewater (WI); On-site; USD 81,000 - 101,000; Full time

Benefits offered by this job

Health insurance

Holiday pay

Employee referral bonuses

Pet insurance

401k retirement savings

Job summary

Provisur is seeking a Field Service Manager to supervise Electro-Mechanical Technicians and Field Service Technicians, coordinating installations, training, and 24/7 support coverage. You will drive service quality and work with engineering and production to improve equipment performance.

The role requires leading a technically skilled team, ensuring safety, and coordinating with sales and operations to meet service and aftermarket goals.

Qualifications

• Associate or technical degree in related technical field or equivalent work related experience.
• 5+ years experience with a combination of customer and internal communications.
• 5+ years experience in a related industry or service management.
• 5+ years experience managing technical staff.

Responsibilities

• Travel in support of service activities including installations, training, service work, field rebuilds, and 24/7 support.
• Provide leadership to direct reports including development and technical support.
• Ensure 24/7 maintenance support in the region and for the full product line.
• Support commercial activities by creating aftermarket quotations, RMAs, credits, and allowances; assist sales.
• Engage with sales, engineering, and operations to align resources and drive improvements.
• Maintain health and safety standards in work areas.

Skills

Leadership

Communication

Team management

Education

Associate/technical degree

Job description

Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to customers around the world. We specialize in defrosting, grinding, mixing, separating, forming, and slicing equipment, offering leading brands and solutions across diverse applications. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We take pride in empowering our employees, offering opportunities for professional growth, and creating an environment where everyone plays a role in our shared success. Join us and be part of an innovative, forward-thinking global team that is shaping the future of food processing. Learn more by exploring our videos at jobs.jobvite.com/provisur!

Supervise the Electro-Mechanical Technicians and Field Service Technicians with responsibility to include processing customer technical service-related trips such as installations, training, service work, field rebuilds, afterhours troubleshooting and 24/7 support coverage. May work closely with engineering and/or production to improve the quality and performance of equipment. Ensure efficiencies and achieve assigned operational objectives. Provide expertise to other departments where needed. Prioritize as required while directing the work of assigned team. Staff, manage, evaluate and develop employees as needed

What You'll Do:

• Travel in support of service activities as needed, including installations, training, service work, trouble shooting, field rebuilds, etc.
• Provide leadership to direct reports including employee development, technical support and assistance.
• Ensure 24/7 maintenance support in the region and for the entire Weiler product line.
• Support commercial activities by creating aftermarket quotations, RMAs, credits, allowances, etc and sales efforts to achieve assigned aftermarket and/or equipment sales plan
• Engage with sales, engineering and/or operations on a regular basis to ensure alignment of resources and contribute to process improvement and product enhancements.
• Maintain health and safety standards in work areas.

What You'll Need:

• Associate or technical degree in related technical field or equivalent work related experience.
• 5 years experience with a combination of customer and internal communications.
• 5 years experience in a related industry or service management.
• 5 years experience managing technical staff.

What You'll Enjoy:

• Healthy work/life balance on a team that collaborates well and truly enjoys working together
• Environment where we promote from within, cross-train and provide ongoing skill development
• Robust benefits package including great health insurance, holiday pay, employee referral bonuses, and even pet insurance!
• Safe, clean, air-conditioned facility
• Retirement savings (401k) opportunities
• Paid Time Off (PTO)
• Continuing education assistance
• A company dedicated to the local community that gives back through charitable contributions

Pay Range:

The compensation range below reflects a good faith estimate of starting base pay for full-time employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, and certifications.

$80,958 - 101,146 per year. This position is eligible for a bonus incentive plan, based on company and/or individual performance.

Provisur is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person's age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.