Service Supervisor

Cummins Inc.; Town of Horseheads (NY); In loco; USD 79.000 - 118.000; Tempo pieno

Descrizione del lavoro

Cummins Inc. in Horseheads, NY is seeking a Service Supervisor to lead the Service Technicians and Team Leaders in our Operations Unit on-site.

You will coordinate schedules, communicate repair plans aligned with customer quotes, and drive safety, quality, and efficiency across service activities. You'll monitor productivity, provide coaching, review quotes for accuracy, and support technicians with first-level assistance while escalating complex issues as needed.

Competenze

• Finance-focused decision making based on key indicators.
• Clear multi-mode communication tailored to audiences.
• Customer-focused problem solving and relationship building.
• Provide direction, remove obstacles, and ensure accountability.
• Conflict handling with minimal disruption.
• Diagnostics and repair troubleshooting using service tools.
• Proficiency with electronic service tools for diagnostics.
• Bachelor’s degree or relevant experience; export-control licenses may apply.

Mansioni

• Supervise service technicians and team leaders; manage schedules.
• Communicate repair plans aligned with customer quotes.
• Monitor productivity and quality; provide coaching.
• Support technicians with first-level assistance and escalate when needed.
• Manage service logistics for safety, quality, and efficiency.
• Review quotes for accuracy; inform customers of status and changes.
• Contribute to continuous improvement of processes.
• Address repair issues promptly and resolve warranty concerns.

Conoscenze

Financial acumen

Effective communication

Customer focus

Directs work

Accountability

Conflict management

Diagnostics application

Electronic service tools

Formazione

College degree or equivalent

Descrizione del lavoro

We are looking for a talented Service Supervisor to join our team specializing in Service for our Operations Unit in Horseheads, NY

In this role, you will make an impact in the following ways:

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and escalates technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

To be successful in this role you will need the following:

• Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Directs work: Providing direction, delegating, and removing obstacles to get work done.
• Ensures accountability: Holding self and others accountable to meet commitments.
• Manages conflict: Handling conflict situations effectively, with a minimum of noise.
• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
• Electronic Service Tool Application : Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Valid NYS drivers license with no restrictions required.

Compensation

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job

Service

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Exempt - Experienced

Min Salary

$78800

Max Salary

$118200

ReqID

2439446

Relocation Package

Yes

100% On-Site

No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.