Service Supervisor

Northwest Exterminating; Tampa, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Company vehicle

Company cell phone

Benefits package

401(k)

Paid vacation

Employee discounts

Training program

Job summary

McCall Pest & Wildlife in Tampa seeks a proactive supervisor to lead field operations, train technicians, and ensure safe, compliant service calls. This role combines hands-on pest control work with people management and customer support.

You’ll oversee scheduling, performance reviews, and issue resolution while promoting growth opportunities for the team. A valid driver's license, willingness to travel within service areas, and the ability to work in varying conditions are essential.

Qualifications

• Supervisory experience leading teams in a field service environment.
• Strong coaching and development abilities.
• Excellent written and verbal communication skills.
• Ability to organize routes, schedules and personnel effectively.

Responsibilities

• Perform supervisory functions (training, review of work, compliance, performance assessments, making recommendations to Branch Manager).
• Ensure accounts are scheduled and serviced in a timely, efficient and professional manner.
• Observe technicians in field operations and provide guidance.
• Assist technicians in troubleshooting difficult situations.
• Resolve customer concerns and issues.
• Conduct vehicle inspections and ensure equipment readiness.
• Maintain training records and ensure regulatory compliance.
• Communicate progress and concerns with Branch Manager daily.
• Build strong relationships with internal and external customers.
• Perform QC inspections and provide production support as needed.
• Assist with supervision of technicians to achieve productivity.

Skills

Supervisory experience

Coaching

Communication

Organizational skills

Field operations

Tools

PestPac

Job description

Ready for your next career opportunity? Look no further, The Mouse is looking to hire you!

Do you enjoy working outdoors, solving unique challenges, climbing ladders, and helping people? We do too! At McCall Pest & Wildlife, we’re dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you.

Whether you're experienced or not, we offer comprehensive training to help you succeed! Ready to take the next step in your career? Apply in minutes from your mobile phone!

Responsibilities

With McCall, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it’s more than that. It’s serving our communities. It’s having your teammates’ backs. It’s going above and beyond and making a difference. We step in and step up when people have problems they can’t fix, and they need the pros. We crush their pest problems and lift their spirits. Back to you. Are you a hard worker? Can you follow direction, handle stress, and multitask? Are you organized, friendly, and motivated to succeed? That’s a great place to start.

Your Principal Duties and Responsibilities

• Perform supervisory functions (training, review of work, compliance, performance assessments, making recommendations to the Branch Manager regarding hiring and disciplining employees)
• Ensure accounts are scheduled and serviced in a timely, efficient and professional manner
• Observe technicians in field operations
• Assist technicians in trouble shooting Difficult situations
• Resolve customer concerns and issues
• Vehicle Inspections to ensure that they are clean, in sale operating condition, and properly equipped and inventoried
• Maintain verifiable training records
• Ensure compliance with FDAC regulations
• Communicate progress, concerns, and or problems with Branch Manager daily
• Build strong relationships with internal and external customers
• Perform QC Inspections
• Perform production work as needed
• Assist with supervision of technicians to achieve high levels of productivity

What We Offer

• Competitive pay, a company vehicle, and a company cell phone.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry-leading, quality training program.

Qualifications

What you need

• Valid driver’s license required
• Ability to work in the field independently and manage route-based assignments
• Knowledge of PestPac preferred but not required
• Self-motivated and able to work in a fast-paced environment
• Demonstrate coaching and development ability through strong written and verbal communication

Physical Demands / Working Environment

• Safely use a ladder within the manufacturer's weight capacity
• Must be able to safely operate a company vehicle for extended periods. Travel may include short stops or longer routes between counties or service areas.
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc.
• Ability to work in all types of weather conditions
• Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid)

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws

McCall is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer