Service Supervisor

WASH Multifamily Laundry Systems; Michigan; On-site; USD 60,000 - 78,000; Full time

Job summary

WASH is seeking a Service Supervisor in the United States to oversee field service operations for the assigned territory and manage repairs of washers, dryers, and related equipment. You will lead a team to improve first-time fix rates, coordinate ongoing training, and work with other departments to deliver exceptional customer service.

You will supervise performance, coach staff, and resolve escalated customer concerns while ensuring safety standards and adherence to company policies.

Qualifications

• Five years of service supervisor experience or equivalent combination of education and experience.
• Effective, motivational leadership.
• Proficient in Microsoft Office; able to learn WASH's custom software quickly.
• Ability to read and interpret general business materials and regulations.
• Strong written communication and reporting skills.

Responsibilities

• Oversee the service department; repairs of washers, dryers, and ancillary equipment in the field.
• Lead the team to maximize first-time fix rates and minimize returns.
• Coordinate ongoing training for the service team and ensure knowledge of equipment.
• Collaborate with leaders in other departments.
• Drive productivity and high-quality customer service.
• Performance management including coaching, reviews, and disciplinary actions.
• Resolve escalated customer concerns and implement root-cause resolutions.
• Ensure safe work practices and perform miscellaneous duties as assigned.

Skills

Leadership

Microsoft Office

Tech aptitude

Communication

Problem solving

Tools

Custom software

Job description

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!

WASH provides outstanding laundry services to apartment properties, condominiums, military bases, colleges, and universities. With branches across the U.S. and Canada, WASH has over 70,000 locations with more than 5 million people using a WASH laundry room every week. Even with our solid reputation as an industry leader, our product isn't laundry equipment - it's customer service. WASH's mission is to provide best-in-class laundry room operations to our customers by delivering superior quality service.

The driving force to our success continues to be our customer service. As we build upon our 70-year history, excellence, growth, and innovation are at the forefront of our strategic goals. We've doubled in size in recent years, while pioneering new advances in laundry room technology. In being a people-centered company, we provide professional development, promotional opportunities, and a learning environment to continue to innovate. If our spirit of innovation and customer-focused approach speaks to you, we'd like to meet you!

About the role:

The Service Supervisor is responsible for the management of all service operations for the assigned territory. These responsibilities include the following:

What you will do:

• Oversee the service department; responsible for repairs of washers, dryers, & ancillary equipment in the field, in strict accordance with policies, principles, and procedures established by the company
• Lead team to maximize first-time fix rates and minimize return calls
• Coordinate ongoing training efforts of the service team, ensuring that all service technicians possess a current knowledge of all equipment in the field
• Collaborate and influence leaders in other departments
• Drive departmental initiatives to promote productivity and high-quality customer service
• Performance management including training, coaching, performance reviews, & disciplinary action
• Resolve escalated customer concerns, while identifying and implementing root-cause resolutions
• Ensure safe work practices
• Miscellaneous duties as assigned

What we are looking for:

• Five Years of previous experience as a service supervisor is preferred, or equivalent combination of education and experience. Management courses and seminars a plus.
• Must be an effective, motivational leader.
• Proficient in Microsoft Office. Must also possess a keen technological aptitude to quickly gain familiarity with, and operate within, custom software applications specific to WASH.
• Ability to read, analyze, and interpret general business periodicals, journals, technical procedures, or government regulations.
• Ability to write reports, email correspondence, and procedural manuals using concise, correct grammar.
• Ability to effectively respond to questions from groups of managers, clients, & customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Valid driver's license required.

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, and local protected class. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws. We may require associates to submit to drug testing after receiving an offer of employment, but before beginning their job with us. We comply with federal, state, and local laws with respect to the administration of drug testing and consideration of test results, which may vary based on location. We participate in and comply with E-Verify in states requiring E-Verify to determine the eligibility of U.S.-based individuals to work in the U.S.

We respect the privacy of candidates for employment. WASH's Privacy Policy sets forth how we will use the information we obtain when you apply for a position through this careers site. The Privacy Policy is accessible at: https://www.wash.com/privacy-policy/ . This Privacy Policy also includes importa