Service Supervisor

Cintas Corporation (old); Charlotte (NC); On-site; USD 52,000 - 66,000; Full time

Job summary

Cintas Corporation in Charlotte, NC seeks a Service Supervisor to lead the customer facing service team on route and in-house, ensuring high-quality service and efficient operations. You will hire, train, develop, and evaluate staff to ensure performance and growth, while driving a company vehicle to client sites and assisting with lifting as needed.

The role includes overseeing route structure, contract renewals, and driver compliance, with a focus on delivering exceptional service and product

Qualifications

• Active driver's license and DOT medical certification.
• Be at least 21 years of age.
• DOT driving qualification for vehicles over 10,000 lbs.
• Provide documentation regarding previous employment.
• Bachelor’s degree preferred.

Responsibilities

• Supervise the service team on route and in-house to ensure top‑level customer service and product quality.
• Drive a company‑owned vehicle to and from customer sites and assist with lifting and moving items as needed.
• Oversee route structure, driver compliance, and overall service efficiency.
• Handle renewals of customer contracts and maintain excellent customer relationships.
• Hire, train, develop and evaluate staff to ensure performance and growth.

Skills

Team supervision

Customer service

Sales experience

Training and development

Education

High School Diploma/GED

Bachelor's degree

Job description

Location

Charlotte, NC, US, 28269

Job Description

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervisingthe service team who provides customer service, salesand the pick-up and delivery of products to our customers; hiring, training, developingand evaluating the service team to ensureCintas customers receive the highest level of customer service and product quality in the most efficient manner;driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts.This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability.

Skills/Qualifications

Required

• High School Diploma/GED; Bachelor's degree preferred

Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT)or Provincial requirementsfor driving a regulated vehicleweighing more than 10,000 lbs.In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:

• Have an active driver's license
• Be at least 21 years of age
• Obtain a DOT medical certification
• Provide documentation regarding their previous employment

Preferred

• Experience working in a sales related role
• Customer service experience, preferably in an industrial or service industry
• Training or instructor experience

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

Nearest Major Market: Charlotte
Job Segment: Manager, Compliance, Management, Legal