Service Supervisor

D.H. Pace Company, Inc.; Austin (TX); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Holidays

Life insurance

Short-term disability

Long-term disability

401(k) match

HSA option

FSA option

Employee discounts

Job summary

DH Pace Company, Inc. in Austin, TX, is hiring a Service Supervisor for our Commercial Operations team.

If you have strong leadership skills and thrive in a fast-paced environment, you will oversee daily scheduling, assist with problem solving, and ensure service efficiency and proper billing. You will also conduct performance reviews, help plan department goals, and handle administrative tasks to support a high-performing service organization.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Must have a valid driver’s license and a good driving record.
• Ability to effectively communicate with customers and represent the company professionally.
• Strong aptitude for technical applications and mechanical systems.

Responsibilities

• Assist with daily scheduling of all jobs; ensuring customers’ preferences are met.
• Provide immediate problem-solving assistance to office staff or service technicians.
• Monitor in Real Time service technicians’ schedules to maximize efficiency and profitability.
• Track completed jobs and follow up with customers to ensure expectations were met.
• Facilitate processing of completed jobs for proper handling of materials and accurate billing.
• Complete all administrative paperwork in a timely manner.
• Perform employee performance reviews with the Department Manager and document issues.
• Participate in planning and establish department goals and objectives.
• Other duties assigned by manager.

Skills

Leadership

Customer communication

Problem solving

Technical aptitude

Education

Bachelor's degree

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

100 Years in Business | Stability & Growth

DH Pace Company, Inc. in Austin, TX, is hiring a Service Supervisor for our Commercial Operations team! If you have strong leadership skills and thrive in a fast-paced environment,

What You’ll Do

• Assist with daily scheduling of all jobs; ensuring customers’ preferences are met
• Provide immediate problem-solving assistance to office staff or service technicians
• Constantly monitor in Real Time service technicians’ schedules in computer to maximize efficiency and profitability
• Track for jobs completed and place follow up calls to customers to ensure expectations were met
• Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
• Responsible for timely completion of all administrative paperwork associated with this position
• Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
• Participate in planning process and establishing department goals and objectives
• Other duties assigned by manager

What You Bring

• Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience may be considered
• Must have a valid driver’s license and a gooddrivingrecord
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Strong aptitude for technical applications and mechanical systems

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.