Service Superintendent

Dowbuilt; Hawaii; On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Short-term disability

Basic life insurance

3% employer 401(k) safe harbor

8 paid holidays

Paid Time Off (PTO)

Mentorship programs

Annual discretionary bonus

Job summary

Dowbuilt is seeking a Service Superintendent to plan, manage, and execute projects in occupied high-end residences. You will collaborate with clients, designers, architects, subcontractors, household staff, and Dowbuilt employees to develop scopes of work and ensure timely delivery with exceptional workmanship.

The role requires a minimum of 7 years in residential construction, OSHA 10 and CPR/First Aid, and strong communication. A U.S.

Qualifications

• At least 7 years of residential construction experience – high-end preferred
• OSHA 10 and CPR / First Aid certifications; a focus on safety and security
• Working knowledge of carpentry, building codes, inspections, and permit requirements
• Familiar with home mechanical, electrical and plumbing systems
• Proficient with MS Office and web-based apps (Smartsheet, Insightly, ShareFile, Slack, Bluebeam/Adobe Acrobat)
• Strong communication, listening, and problem-solving abilities
• U.S. work authorization required

Responsibilities

• Develop and maintain long-term relationships with service clients; act as primary Dowbuilt representative
• Plan and conduct site meetings with clients as needed
• Collaborate with clients, designers, architects, subs, and staff to define scopes of work
• Serve as SME and primary point of contact for client inquiries
• Create and manage weekly schedules; track calendar and gaps
• Maintain service lists ensuring workload for self and Service Foreman
• Assist clients and subs in scope development
• Communicate scope and schedule changes to clients and team; verify completion within scope
• Ensure deadlines are met and costs adjusted as needed
• Assist Service Manager with estimates for labor, subs, and materials
• Submit material purchases and assist with invoice approvals
• Maintain safe, clean, organized sites; protect client privacy
• Lead and supervise subcontractors on safety, quality, and productivity
• Ensure field reports with hours and work recap
• Identify potential leads for Service Director
• Build professional contacts in construction industry
• Keep company service vehicle clean and maintained

Skills

Residential construction

OSHA 10

CPR/First Aid

Communication skills

Collaboration

Safety awareness

US work authorization

Tools

Microsoft Office Suite

Smartsheet

Insightly

ShareFile

Slack

Bluebeam/Adobe Acrobat

Job description

We’re hiring a Service Superintendent to plan, manage, and execute a variety of projects and work within occupied high-end residences. Dowbuilt service superintendents havethe eye of a craftsman, the foresight and communication of a project manager, and problem-solving skills to deliver outstanding results while demonstrating our value and commitment to our clients.Service superintendents must be able to collaborate and work with a wide variety of people inside and outside of the business to develop projects and provide the best solution for our clients.

WHAT YOU’LL DO

As a service superintendent, you’ll be responsible for:

• Developing and maintaining long term relationships with assigned service clients; servingas the primary contact and Dowbuilt representative for all client requests
• Preparingfor and planning site meetings with clients as necessary
• Collaboratingwith clients, designers, architects, subcontractors, household staff, and Dowbuilt employees to develop scope of work for service projects
• Servingas a subject-matter expert and primary point of contact for all client inquiries and requests
• Creatingand managingweekly schedule; maintaininga current calendar and identifying personal schedule gaps in advance
• Proactively maintaining service lists for each client to ensure sufficient work for yourself and, at times, a Service Foreman
• Assisting clients and subs in developing scopes of work
• Communicatingall scope and schedule details and changes to client and Service Manager regularly;confirmingthat all work is complete and satisfactory within established scope
• Ensuringthat all promised deadlines are met, that changing scopes and deadlines are identified early and that new costs and deadlines are communicated to the team and client
• Assisting Service Manager with estimates by providing expected labor, subcontractor, and material requirements associated with scopes of work; managinglabor and resources to estimate
• Submitting material purchases with appropriate job numbers and assist with invoice approvals as required
• Maintaining a safe, secure, clean and organized work site;ensure all tools and equipment are removed each day;maintaining security and privacy of client properties and information at all times
• Performing, managing,and being responsible for all work being done to the highest standard of workmanship
• Assisting Service Manager to establish, coordinate, and facilitate Maintenance Programs for new and existing clients; performing routine preventative maintenance and ensuringthat our clients’ homes run smoothly;proactively identifying areas in need of repair;inspecting and diagnosingproblems as needed
• Supervisingsubcontractors to ensure safe operations, work quality, schedule, and cost; maximizingsubcontractor and crew productivity; managingsubcontractor performance and behavior on site
• Ensuring job-site safety procedures are in place and strictly administered;conducting safety meetings with subcontractors and service foremen
• Preparingdaily Field Reports with hours, providing a recap of the service work that was performed
• Identifying and communicatingpotential leads and opportunities to Service Director
• Establishing and cultivatingprofessional and personal contacts in the building industry
• Cleaning and maintaining company service vehicle

WHAT YOU NEED TO SUCCEED

To be successful as a Dowbuilt service superintendent, you’ll need:

• At least 7 years of residential construction experience – high-end preferred
• OSHA 10 and CPR / First Aid certifications; a focus on safety and security
• Working knowledge of:
  • All phases of carpentry
  • Building codes, inspections and permit requirements
  • Operation and basic troubleshooting of home mechanical, electrical and plumbing systems
  • Fine finish care and maintenance practices
  • Microsoft Office Suite (Word, Excel, Outlook, etc.), web-based applications (i.e., Smartsheet, Insightly, ShareFile, Slack, etc.) and/or Bluebeam / Adobe Acrobat
• Professional and succinct communication skills
• The ability to listen actively, follow instructions, take notes, ask for help, and suggest solutions
• The drive to learn, develop skills, and share knowledge with others
• The ability to collaborate and problem solve with others
• Composure when stressed or facing difficult objectives
• Confidentiality of client and company proprietary information
• Professional demeanor and appearance
• U.S. work authorization

WHAT WE OFFER

We are a fun, easygoing bunch of professionals who take a lot of pride in the work we do. We acknowledge the contributions and talents of our team members by providing benefits that support you at work and in life:

• Competitive pay commensurate with skills and experience
• 100% paid Medical, Dental, Vision, short-term disability and $50k in basic life insurance for full-time employees– 1stof the month following DOH
• 35% Medical and 30% Dental + Vision coverage for eligible dependents
• 401(k) retirement savings plan with3% employer safe harborcontribution
• 8 paid holidays each year, no waiting period
• Paid Time-Off (PTO) –2.31 hours per week to start (120 hours annually) with an increase to this accrual each January with years of service up to max 192 hours/24 days annually
• Mentorship and career development opportunities
• Annual discretionary bonus

The base pay range for this position is $110,000 - $130,000 per year. Actual compensation within this range will be determined based on factors including, but not limited to, relevant experience, skills, education, certifications, geographic location, and internal equity.

New hires typically start below the midpoint of the range, with the opportunity for growth and advancement over time.

WHO WE ARE

Dowbuilt is a construction company founded in 1980, and today our talented teams can be found from coast to coast. We excel at cutting-edge, innovative, never-been-done-before residential projects and home service—all of which require precision and impeccable attention to detail. We work with top architects, and our builds are regularly featured in publications such asArchitectural DigestandArchitectural Record.

The Dowbuilt culture is one of care—care for our employees, clients, and the talented craftspeople we partner with—resulting in care for the incredible designs we bring to life.

HOW YOU’LL MAKE AN IMPACT

We’re committed to investing in our team members’ ongoing professional development, and as a leader with Dowbuilt, you play a big part in ensuring that your team has equal opportunity to play to their strengths, fill gaps in knowledge and grow professionally.

Effective career development requires two-way, open communication between employee and manager. This means expectation setting happens on both sides, along with support, mentorship, and goal setting at regular intervals. Find out how you can take your own career to the next level and inspire the next generation of talent with Dowbuilt.

Dowbuilt is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.