Service Strategy Lead, Consumer & AI Transformation

Deloitte France; Tampa (FL); On-site; USD 198,000 - 392,000; Full time

Job summary

Deloitte's Customer Strategy and Design practice in the United States seeks a Service Strategy Senior Manager to lead client-facing engagements across digital self-service, contact center, and field service for Consumer clients.

You will guide executive-level stakeholders, drive AI-enabled transformation, and oversee global delivery teams to ensure measurable business impact. Recruiting for this role ends November 15, 2026.

Qualifications

• 10+ years of experience leading and delivering consulting engagements focused on service transformation across contact center, field service, and digital self-service.

Responsibilities

• Lead multiple engagements that define service transformation strategies for Consumer clients.
• Partner with senior stakeholders to define service strategies and drive measurable outcomes.
• Translate business questions into executive recommendations, AI visions, and transformation roadmaps.
• Direct AI use case prioritization and phased migration planning across initiatives.
• Oversee multi-disciplinary, global delivery teams to ensure quality and knowledge transfer.

Skills

Service strategy

AI-enabled transformation

Executive storytelling

Cross-functional leadership

Consumer retail knowledge

Strategic planning

Business development

Team leadership

Job description

Deloitte's Customer Strategy and Design practice in the United States seeks a Service Strategy Senior Manager to lead client-facing engagements across digital self-service, contact center, and field service for Consumer clients.

You will guide executive-level stakeholders, drive AI-enabled transformation, and oversee global delivery teams to ensure measurable business impact. Recruiting for this role ends November 15, 2026.