Consumer Service Strategy Lead (AI & Transformation)

Deloitte France; Miami (FL); On-site; USD 183,000 - 322,000; Full time

Job summary

Deloitte France is seeking a Service Strategy Manager to guide consumer-focused service transformations, blending strategy, AI, and technology delivery. You’ll lead cross-functional engagements, shape enterprise strategies, and coach multi-disciplinary teams across strategy, technology and operations to deliver measurable outcomes.

The role involves collaborating with client executives, defining roadmaps, and managing delivery across global teams in a dynamic consulting environment.

Qualifications

• 5+ years of relevant consulting or industry experience.
• 2+ years working with CPQ technology (SAP Callidus/Bry CPQ).
• Bachelor's degree; advanced degree preferred.
• Ability to travel up to 50% depending on client needs.
• Limited immigration sponsorship may be available.

Responsibilities

• Act as a lead on client projects and for junior staff.
• Help define business requirements and process design.
• Create functional designs, prototyping, test planning and execution.
• Help clients define forward-looking business strategies related to digital transformations.

Skills

Project leadership

Multi‑stakeholder collaboration

Strategic thinking

Effective communication

Time management

Client relationship management

Problem solving

Education

Bachelor's Degree

Advanced degree preferred

Tools

SAP Callidus CPQ

SAP Hybris CPQ

Job description

Deloitte France is seeking a Service Strategy Manager to guide consumer-focused service transformations, blending strategy, AI, and technology delivery. You’ll lead cross-functional engagements, shape enterprise strategies, and coach multi-disciplinary teams across strategy, technology and operations to deliver measurable outcomes.

The role involves collaborating with client executives, defining roadmaps, and managing delivery across global teams in a dynamic consulting environment.