Service/ Start Up Coordinator - Ocean, NJ

Sonepar USA, Inc.; New Jersey; On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional and personal development

Shareholder opportunities

Disability insurance

Life insurance

Wellness program

Gym reimbursement

EAP

Job summary

Cooper Electric Supply, LLC is seeking a Service Coordinator to schedule and dispatch qualified field technicians for generator startups and related service work. You will verify jobsite readiness and coordinate with customers, contractors, project managers, and technicians.

The position requires a high school diploma, 2+ years in service coordination, proficiency with Outlook/Word/Excel, and the ability to read technical documents.

Qualifications

• High school diploma or equivalent required; associate degree or technical training in electrical, mechanical, power-generation, or business operations preferred.
• Two or more years of experience in service coordination, dispatch, project coordination, power generation, or related field.
• Knowledge of standby generators, automatic transfer switches, electrical systems, fuel systems, and startup or commissioning processes preferred.
• Experience using service-management, dispatch, customer relationship management, or enterprise resource planning software.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to read work orders, equipment schedules, and technical documents.
• Ability to work in a fast paced environment

Responsibilities

• Schedule and dispatch qualified field technicians for generator startups, commissioning, testing, and related service work.
• Confirm jobsite readiness before scheduling, including equipment installation, electrical connections, fuel supply, batteries, and safe site access.
• Review work orders, project scope, equipment specifications, startup checklists, and manufacturer requirements for completeness and accuracy.
• Coordinate startup dates and site requirements with customers, contractors, project managers, and field service technicians.
• Ensure technicians receive complete job packages, including site contacts, model and serial numbers, and special instructions.
• Track parts, tools, testing equipment, and other materials required for each assignment; escalated shortages or scheduling risks promptly.
• Monitor daily field activity, adjust schedules as priorities change, and communicate delays or conflicts to affected parties.

Skills

Dispatch experience

Customer coordination

MS Office

Reading specs

Fast-paced

Education

High school diploma

Associate degree or technical training (preferred)

Tools

Service-management software

Dispatch software

CRM software

ERP software

Job description

There's a Place for You at Cooper Electric Supply, LLC.

A career at Cooper Electric Supply, LLC is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Cooper Electric Supply, LLC offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout the northeast and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being Powered by Difference means we respect and value diverse perspectives. Cooper Electric Supply, LLC we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

What you will do:

• Schedule and dispatch qualified field technicians for generator startups, commissioning, testing, and related service work.
• Confirm jobsite readiness before scheduling, including equipment installation, electrical connections, fuel supply, batteries, and safe site access.
• Review work orders, project scope, equipment specifications, startup checklists, and manufacturer requirements for completeness and accuracy.
• Coordinate startup dates and site requirements with customers, contractors, project managers, and field service technicians.
• Ensure technicians receive complete job packages, including site contacts, model and serial numbers, and special instructions.
• Track parts, tools, testing equipment, and other materials required for each assignment; escalated shortages or scheduling risks promptly.
• Monitor daily field activity, adjust schedules as priorities change, and communicate delays or conflicts to affected parties.

What you will bring:

• High school diploma or equivalent required; associate degree or technical training in electrical, mechanical, power-generation, or business operations preferred.
• Two or more years of experience in service coordination, dispatch, project coordination, power generation, or preferred related field.
• Knowledge of standby generators, automatic transfer switches, electrical systems, fuel systems, and startup or commissioning processes preferred.
• Experience using service-management, dispatch, customer relationship management, or enterprise resource planning software.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to read work orders, equipment schedules, and technical documents.
• Ability to work in a fast paced environment

Physical Requirements and Work Environment

• The ability to sit for much of the assigned shift while using phones, and computers.
• This job is preformed primarily in office environments.

Location - Ocean, NJ

Schedule - Monday - Friday,

Range - This is a non-exempt (hourly) position with a pay range of $21/hr - $25/hr. Rate paid will be dependent upon applicable experience.

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs

• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations."

Learn more at

Cooper Electric Supply, LLC is part of the Sonepar family of brands: us-en/about-us

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call or email .

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.