Service Specialist - SFM

Comprehensive Technologies International; Springfield, Northern (MA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Bonus program

Paid time off

Floating holidays

Cell phone reimbursement

Life Insurance

Disability insurance

Job summary

Comprehensive Technologies International (CTI) has been a leading AV provider for over 38 years. Since 1988, our mission has been simple: to provide a fantastic customer experience. At CTI, our biggest asset is our people, and we know that the best employees contribute to a collaborative, lively environment.

We are looking for an AV Service Specialist who embodies our mission and is passionate about AV. You will be a face of CTI, solving complex issues and maintaining systems, with a strong

Qualifications

• AV/IT networking knowledge required.
• 4+ years experience in AV integration installations and troubleshooting.
• Customer service experience essential.
• Attitude and aptitude are key.

Responsibilities

• Troubleshoot and resolve complex issues
• Conduct preventative maintenance to ensure systems operate at optimum levels
• Work with Programmers as needed to load updated files
• Other tasks as assigned

Skills

Verbal communication

Written communication

Customer service

Problem solving

Education

Associate degree preferred

Job description

CTI has been a leading AV provider for over 38 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun, and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for an AV Service Specialist whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience”. Someone who is passionate about AV. We take pride in our employees, who are known in the industry as customer-focused problem-solvers who can get the job done.

What are your responsibilities?

• Troubleshoot and resolve complex issues
• Conduct preventative maintenance to ensure all systems are operating at optimum levels
• Work with Programmers as needed to load updated files
• Other tasks as assigned

Will you fit in?

• Our employees fearlessly embrace the company culture and applicants who merely want to punch in their time cards every day are not what we are looking for.
• You can work independently with minimal guidance, but aren’t afraid to ask the right questions when you need help.
• You have strong verbal and written communication skills, and can be the face of our company to our clients.

Does experience count?

• AV/IT Networking: Knowledge of the AV industry is a must! At least 4 years of experience with AV integration installations and troubleshooting are required.
• Education: an associate's degree is preferred, but not required. We take into account your experience/skill level and what you bring to the table as an individual.
• Customer Service Experience: A must! As you can see, our customers are #1 and we need someone who can take care of them, and treat them as such.
• Attitude and Aptitude: Are key! We need someone who is eager to learn and comes to work ready to tackle any situation.

What’s in it for you?

At CTI, we know our company’s success is directly correlated to the success of our employees. So it’s fitting that we thrive on and encourage employee growth, both professionally and personally.

Our competitive compensation package includes:

• A competitive base salary (DOE)
• Employer matched medical and dental insurance (available after 60 days of employment)
• Employer matched 401K up to 3% (after 6 monthsof employment)
• Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment)
• A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon first day of employment
• Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
• Cell phone reimbursement plan.
• Life Insurance, Long and Short Term Disability 100% paid by CTI.

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.