Service Specialist (Lenox Square R006)

Apple; Seattle (WA); On-site; USD 38,000 - 52,000; Full time

Job summary

Apple Store is looking for a Service Specialist who helps new owners get started and assists current customers with quick, friendly support for iPod, iPhone, and iPad. You’ll assess situations and provide on-the-spot solutions to keep customers moving.

You train customers on basic skills for photos, videos, and music projects, build strong relationships, and collaborate with the store team to deliver the best care. Apple is an equal opportunity employer.

Job description

Service Specialist (Lenox Square R006)

As a Service Specialist, you help new owners get started and current ones get quick, efficient support – developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation.

Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again.

You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.

Apple is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.