Service Specialist II

Pediatric Home Service, Inc.; Town of Texas (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading pediatric home health agency in Wisconsin is seeking a Service Specialist II to manage patient deliveries and establish relationships with families. Ideal candidates must possess a high school diploma, a valid driver's license, and strong communication skills. The role involves assisting in patient care logistics and maintaining effective relationships with clients. Competitive pay and benefits are offered in a supportive work environment.

Benefits

Competitive pay

Paid time off

Short & Long-Term Disability & Life insurance

401K plan

Professional Development

Education Reimbursement

Qualifications

• One to two years of work experience, preferably in a customer service-related role.
• Warehouse and/or driving experience is a plus.
• DME/Home Health experience preferred.

Responsibilities

• Establish effective relationships with patients and families.
• Schedule and make timely deliveries to patients’ homes.
• Confirm delivery and report unsafe conditions.
• Perform initial set-up of oxygen and some DME.
• Log customer visits and follow-ups.
• Assist with warehouse duties as needed.

Skills

Excellent communication skills

Customer service experience

Independent work capability

Education

High school diploma or GED

Tools

Valid driver's license

Job description

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.

• Position: Service Specialist II
• Hours: Full-time
• Location: Austin, TX
• Shift: Monday - Friday, 8:00am- 5:00pm. Some on-call weekends and evenings required.

THE POSITION

Establishes and maintains effective relationships with the patients, families and caregivers as well as all PHS employees.

Schedules and makes deliveries to patients’ homes in a timely manner.

Confirms delivery and reports potentially unsafe conditions.

Performs and instructs the initial set-up of oxygen and some DME.

Performs data entry functions to log customer visits, conversations and follow-ups.

Coordinates regular maintenance service to company vehicles.

Assists with warehouse duties and equipment processing as needed.

Manages time efficiently and be competent in estimating drive times.

THE BENEFITS

• Competitive pay
• Paid time off
• Short & Long-Term Disability & Life insurance
• 401K plan
• Professional Development
• Education Reimbursement

QUALIFICATIONS

To qualify you must have a high school diploma or GED, a valid driver's license, an acceptable driving record, and one to two years of work experience, preferably in a customer service-related role. The qualified candidate will have excellent communication skills and be able to work independently. Warehouse and/or driving experience in the area is a plus.

Preferred Qualifications:

• DME/Home Health or other related experience is preferred.
• Driving experience preferred
• Valid driver's license

THE COMPANY

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.

BENEFITS

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• A supportive and fulfilling work environment where your contributions directly impact children’s health and well-being

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.