Service Specialist, H2

PLUG POWER INC; Germany (OH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

PLUG POWER INC is seeking a Service Specialist focused on H2 systems in the United States, Ohio. This role includes performing maintenance, remote diagnostics, and training personnel on hydrogen system operations, all while delivering excellent customer service.

Ideal candidates will possess an Associates degree or relevant vocational training and a strong background in troubleshooting electrical and mechanical systems. The position requires extensive travel, occasionally up to 100%.

Qualifications

• Associates degree or vocational degree in engineering or electronics.
• High school diploma with 3+ years of experience is acceptable.
• Ability to travel up to 100%.

Responsibilities

• Perform detailed surveys of customer hydrogen infrastructure.
• Service and maintain H2 systems at customer sites.
• Conduct remote diagnostics and troubleshooting.
• Provide emergency support service to customers.
• Train personnel on troubleshooting and maintenance.

Skills

Electrical and mechanical troubleshooting

Customer service excellence

Analytical abilities

Leadership experience

Communication skills

Microsoft Office proficiency

Project management

Education

Associates degree in engineering or related field

High school diploma with 3+ years experience

Job description

Service Specialist (H2)

Status: Exempt (salaried) or (Hourly)

Department: Field Service (Europe / EMEA)

Position Summary

Introduction: H2 system refers to one of these 4 categories: H2 equipment related to Plug Material handling; H2 infrastructure which contains compression station and auxiliaries equipment such as air compressors, manifold skid, LP tank, dispensers, electrolyzers 100% manufactured by Plug or including partially Plug components; tube trailers (only the hydrogen portion of the truck); any other installation Plug which deliver or compress hydrogen. The Service Specialist – H2 is responsible for providing after‑market service and support of Plug Power’s GenFuel hydrogen utility infrastructure at customer sites. The role requires highly adept technical and troubleshooting skills both with electro‑mechanical and industrial gas systems. The Service Specialist – H2 will also be called upon to train and develop our RSR (Regional service specialist) on H2 system maintenance, procedures, and troubleshooting so that they can effectively help provide day to day H2 system support to their aligned customer sites. The Service Specialist – H2 also provides a critical interface to Plug Power customer stakeholders and is looked upon to be an ambassador for Plug Power in the field.

Core Duties and Responsibilities

• Perform detailed surveys of the Hydrogen infrastructure at customer sites.
• Maintenance and service of H2 systems at customer sites.
• Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel.
• Perform specialized service procedures including liquid tank repairs and vacuum jacket line repairs.
• Interpret wiring and piping diagrams.
• Provide emergency support service to customers as required on their H2 systems.
• Training and supervising other personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure.
• Provide customer training on their H2 systems.
• Troubleshooting and maintenance of high‑pressure hydrogen storage, delivery and fueling systems.
• Perform special assignments including laboratory testing, field readiness demonstration testing, and marketing trade show support.
• Maintaining ongoing communication with customer personnel regarding aftermarket support of hydrogen infrastructure.
• Provide regular feedback to company management regarding field maintenance issues.
• Complete administrative duties & documentation including expense reports, mileage logs, site, and system documentation.
• Exhibit and enforce safety procedures in the field and at customer sites.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform all other duties as assigned.

Qualifications

Education and Experience: Associates degree or vocational degree in engineering, electronics, pressurized systems or other applicable field of study. Will consider high school diploma and 3+ years of experience in lieu of the above degree requirement.

Ability to travel as needed to carry out duties of the position – up to 100%.

Desired Skills

• Electrical and mechanical troubleshooting and repair skills.
• Leadership experience, specifically in training and developing technical skills for employees.
• Uncompromising dedication to customer service excellence.
• Demonstrated analytical abilities with strong attention to detail.
• Superior communication skills.
• Proficient with Microsoft Office software.
• Ability to manage complex projects and multi‑task effectively.
• Ability to role‑model high standards of professionalism.
• Excellent follow‑through.
• Must be driven and self‑motivated.
• Must possess the highest ethical standards and a commitment to work quality.

Equal Opportunity Employer

Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.