Service Specialist Boats & ATVs

Bass Pro Shops; Charlotte (NC); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid holidays

Job summary

Bass Pro Shops is seeking a Service Specialist to support the Service Department in inventory procedures, PDI, and delivery orientation. You will assist customers with service or warranty needs for boats, motors, trailers or UTVs, and help with parts sales.

The role requires 21+ and physical ability to lift up to 50 pounds; expect a busy, customer-facing environment with opportunities to contribute to service efficiency and accuracy.

Qualifications

• High School education or equivalent.
• Must be at least 21 years old to qualify for this position.
• Ability to lift up to 50 pounds and work outdoors/in non-air conditioned environments.

Responsibilities

• Greet customers in a friendly, prompt and efficient manner.
• Answer service, warranty and parts questions in person or by phone.
• Assist Receiving with unloading, inspection and VIN verification of new units.
• Maintain unit inventory status and IDS updates; prepare daily delivery schedule.
• Explain unit operation, maintenance, and break-in procedures to customers.
• Assist with warranty repair authorization and IDS work orders; process payments and close out jobs.
• Coordinate with Marine GSM and management to schedule work and inform customers of progress.

Skills

Math

Customer service

Communication

Teamwork

Data entry

Education

High School diploma

Tools

IDS dealer management system

Job description

***POSITION SUMMARY:***The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories. ***ESSENTIAL FUNCTIONS:**** Supports a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.* Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner.* Answers service, warranty and parts questions over the phone and in person.* Assists Receiving Department with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer.* Affixes bar code labels to units received and updates lot location in IDS.* Maintains unit inventory status communication in IDS and assists with physical inventories.* Prints daily unit delivery schedule to prepare for upcoming orientations.* Conducts final PDI and inspects detailing of all units scheduled to deliver and reports any issues with unit condition to Service Manager and provides VIN verification to the BA.* Confirms correct rigging and accessory mounting instructions against the work order.* Prepares Owner’s Delivery Packet and delivery documents in advance of time for pick-up.* Explains unit and accessory operation, break in and maintenance procedures to customer.* Assists service customers with documentation of concerns on the TMBC Repair Order.* Assists Service Manager with the creation of related IDS work order and with keeping customers informed of estimates for needed repairs and progress toward their completion.* Assists Marine GSM and senior management with the scheduling of work to be performed in the department.* Remains up-to-date on product warranty policies and procedures.* Assists with warranty repair authorization and related IDS work order creation, the receiving and sale of parts within the IDS dealer management system and the accepting parts and work order payments, compiling daily batch report and till reconciliation.* Assists Management and BA to ensure no unit is released until payment is received in full.* Maintains a clean and professional work area.* ALL OTHER DUTIES AS ASSIGNED.***EXPERIENCE/QUALIFICATIONS:**** High School education or equivalent experience.* Must be at least 21 years old to qualify for this position.***KNOWLEDGE, SKILLS, AND ABILITY:**** Ability to complete simple math calculations* Ability to communicate in a friendly and professional manner with customers, vendors and fellow associates* Ability to establish and maintain effective working relationships with customers, management and co-workers* Ability to perform various functions within Dealership Management data entry system***TRAVEL REQUIREMENTS:**** N/A***PHYSICAL REQUIREMENTS:**** Able to lift up to 50 pounds* Able to work in and out of doors / in non-air conditioned environment* Able to stand for extended periods***INDEPENDENT JUDGEMENT***:* Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.**Full Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Medical* Dental* Vision* Health Savings Account* Flexible Spending Account* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Paid sick time* Bass Pro Cares Fund* And more!