Service Specialist

CorePrint Solutions, Inc.

Town of Florida (NY)

In loco

USD 55.000 - 75.000

Tempo pieno

14 giorni+

Generatore di candidature

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Vantaggi offerti da questo lavoro

Generous Time Off

Comprehensive Benefits

Family Support

Education Support

Referral Bonuses

Community Impact

Professional Development

Career Growth

Fun Culture

Descrizione del lavoro

CorePrint Solutions is seeking a Service Specialist to be the face of our service organization, installing, maintaining, and repairing multifunction printers, large-format plotters, and related devices across client sites. You will travel 80-90% and work in the office when not traveling, delivering professional service and customer-focused support.

You will collaborate with leading manufacturers such as HP, Canon, Xerox, and Konica Minolta, bringing hands-on expertise, strong communication, and

Competenze

2+ years of experience servicing printers, copiers, or large-format equipment.
Experience with MFPs from HP/Canon/Xerox/Konica Minolta.
Experience with large-format plotters and scanners.
Strong mechanical, electrical, and network troubleshooting abilities.
Excellent customer service and communication skills.
Service-first attitude and professionalism under pressure.
Proficiency with Microsoft Office, printer drivers, and firmware utilities.
Ability to lift up to 50 lbs and travel frequently.

Mansioni

Install, configure, and test printers/plotters at client sites.
Perform preventive maintenance and repairs.
Diagnose and resolve issues efficiently.
Provide guidance on equipment use and troubleshooting.
Maintain communication with Service Manager and Dispatch.
Document service activity with diagnostics.
Support setup of demo or refurbished equipment.
Uphold safety and organization standards.
Travel 80-90% to client sites; up to 30% overnight.

Conoscenze

Printer servicing

Customer service

Electrical/mechanical troubleshooting

Travel readiness

Communication skills

Formazione

Associate degree or technical certification in Electronics/IT

Strumenti

Microsoft Office

Printer drivers

Firmware utilities

Descrizione del lavoro

What Coreprint Solutions Has To Offer

CorePrint Solutions is offering an exciting opportunity that will allow you to reach your full career potential. The structure of our organization is designed to amplify your capabilities while gaining the benefits of being an employee-owner. What truly sets this opportunity apart is the chance to collaborate every day with dedicated, skilled, and supportive leaders. Whether you are in the office, in the field, or behind the scenes, working at CorePrint Solutions gives you the chance to grow through hands-on experience and exposure to a broad range of clients and services.

What Makes Coreprint Solutions Different

At CorePrint Solutions, our employee-owners take pride in their work and their workplace. We're guided by leaders who foster a culture of respect, collaboration and a shared vision of success. Our difference is evident in the experiences and opportunities we provide:

Employee-owned. Client-focused

Employee Stock Ownership Plan (ESOP)

Consistently ranked as a Top Workplace

Internal recruitment team, in-house training, and a marketing department specific to our industry

We celebrate flexibility, allowing every team and office to lead with their proven approach

Our culture champions continuous learning and personal growth

We believe success comes through constant evolution and communication

We are passionate about having fun and making money, all while creating impact.

Position Overview

As a Service Specialist at CorePrint Solutions, you will be the face of our service organization, providing technical expertise, hands-on support, and a customer experience rooted in professionalism and respect. You'll install, maintain, and repair a range of equipment including multifunction printers, large-format plotters, specialty print systems, and software-integrated devices from leading manufacturers such as HP, Canon, Xerox, and Konica Minolta. This role requires more than technical skill, it demands a service-first mindset, strong communication, and a consistently positive attitude. You'll represent CorePrint Solutions and our family companies reputation for reliability and responsiveness at every client interaction. The position reports to the Service Manager and requires approximately 80-90% travel, with up to 30% overnight (when not traveling, the Service Specialist is required to work in the office).

Typical Day Might Include

Installing, configuring, and testing new multifunction printers, plotters, and scanners at client locations

Performing preventive maintenance, repairs, and calibrations to ensure top-tier performance and minimal downtime

Diagnosing and resolving mechanical, electrical, or software issues efficiently and professionally

Providing courteous, knowledgeable guidance to clients on equipment use, maintenance, and troubleshooting

Maintaining clear and timely communication with the Service Manager and Dispatch regarding schedules, parts, and ticket updates

Documenting service activity in detail, including diagnostics, actions taken, and equipment condition

Supporting the setup of demo or refurbished equipment at CorePrint Solutions and our family companies facilities as needed

Upholding safety, cleanliness, and organization standards for vehicles, tools, and client sites

Demonstrating a positive attitude and professional demeanor at all times- especially when resolving complex or high-pressure issues

Traveling 80-90% of the time to client sites across assigned regions; up to 30% overnight travel (when not traveling, this position is required to work in the office)

Required Education/License/Certifications

Associate degree or technical certification in Electronics, IT, or a related field preferred

Valid driver's license with a clean driving record

Must be able to pass a background check and drug screening

Required Qualifications

2+ years of experience servicing printers, copiers, or large-format equipment

Working knowledge of multifunction printers (MFPs) from manufacturers such as HP, Canon, Xerox, and Konica Minolta

Experience with large-format plotters and scanners (e.g., HP, Canon, KIP, OCE)

Strong mechanical, electrical, and network troubleshooting abilities

Excellent customer service and communication skills with a professional presence

Service-first attitude, positivity, and professionalism under pressure

Strong organizational skills, attention to detail, and ownership of follow-through

Proficiency with Microsoft Office, printer drivers, and firmware utilities

Ability to lift up to 50 lbs, stand for extended periods, and travel frequently

Ideally, You Should Also Have

Experience with print management software such as PaperCut, PrinterLogic, Onyx RIP, SAi Flexi, Caldera or similar platforms

Familiarity with network printing protocols, IP configuration, and device integration in Windows environments

Knowledge of color management, calibration, and media handling for large-format devices

Experience using service ticketing systems

A proactive, dependable approach that reinforces CorePrint Solutions and our family companies standard of reliability and client care

Level Up With Coreprint Solutions

At CorePrint Solutions, we're 100% employee-owned. This drives results, rewards ambition and supports long-term success for every team member. With almost 100 locations and 3,000+ employee-owners (and growing), we're building something big! We want you to be part of it. Your future grows here.