Service Specialist

Opensity Solutions; San Jose (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking an Office Services Associate to serve as the primary point of contact in our San Jose office. You will help ensure a welcoming environment for staff and guests while supporting daily operations, facilities coordination, and vendor management.

The role requires 1–2 years in office services or related fields, strong communication, and the ability to manage multiple priorities in a fast-paced setting.

Qualifications

• 1-2 years of experience in office services, hospitality, or workplace operations.
• Strong communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and workplace systems.
• Strong attention to detail and organizational skills.

Responsibilities

• Manage office and facilities operations in partnership with the Regional Office Manager and Office Manager.
• Coordinate visitor access with building security and greet visitors.
• Manage conference room and workspace reservations using internal systems.

Skills

Communication

Multitasking

Attention to detail

Customer service

Tools

Microsoft Office

Workplace systems

Job description

## Service SpecialistApply: Onsite: USA-San Jose-CA: Full time: Posted Yesterday: R-02515**About Us:**Opensity Solutions is the largest tech‐enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.**Our Mission:** Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. **Job Descriptio**nThe Office Services Associate position will be a highly visible point of contact to our internal and external guests in the office and will provide a warm and welcoming office experience. This role will uphold clients' values and will work closely with the Client Service Manager to ensure the office operates efficiently and in excellence daily while consistently. providing the highest level of customer service.**Location:** San Jose, CA **Pay:** 25-27hr**ROLES & RESPONSIBILITIES:**Office & Facilities* Manage office and facilities operations in partnership with the Regional Office Manager and Office Manager.* Coordinate with building management, security, engineering, and vendors.* Submit maintenance requests and support overall workplace operations.Visitors & Vendors* Coordinate visitor access with building security.* Greet and direct visitors, notifying appropriate contacts.* Monitor building access points as needed.* Validate and track approved visitor parking.Conference Rooms & Space Reservations* Manage conference room and workspace reservations using internal systems.* Support scheduling needs and resolve conflicts.* Coordinate external building conference room bookings when required.Meetings & Catering* Place and track all catering orders in line with firm guidelines.* Coordinate, confirm, and support catering setup and teardown.* Prepare meeting rooms and ensure alignment with meeting organizers.Office Access & Security* Issue, track, and manage employee and visitor access badges.* Coordinate with building security for onboarding, offboarding, and access audits.Office Operations* Respond promptly to employee requests.* Process mail, packages, courier requests, and certified mail.* Order business cards and life event items per guidelines.* Support event planning and office initiatives.* Maintain conference rooms and shared spaces throughout the day.Common Areas* Ensure cleanliness and readiness of all common areas and conference rooms.* Replenish supplies and report issues as needed. **KNOWLEDGE, SKILLS & ATTRIBUTES:*** 1-2 years of experience in office services, hospitality, or workplace operations* Strong communication and relationship management skills* Ability to manage multiple priorities in a fast-paced environment* Proficiency in Microsoft Office and workplace systems* Strong attention to detail and organizational skills**QUALIFICATIONS:*** Client-focused mindset* Leadership and accountability* Operational efficiency* Problem-solving and decision-making* Ability to lift or move 40 lbs. or greater* Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.* Ability to walk, bend, kneel, stand or sit for an extended period of timeThe Compensation range for this role is 25.00 to 27.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.**All eligible employees receive access to a comprehensive benefits package, including:**Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)