Service Specialist

Opensity Solutions; Houston (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#INDHP

Job summary

Opensity Solutions in Houston is seeking an Office Services/Hospitality Specialist to support daily office operations, hospitality experiences, and client service excellence. The role covers conference-room coordination, mail and copy center duties, and front-desk support in a fast-paced environment.

Candidates should have a High School Diploma or equivalent and at least 1 year of client-service experience.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year professional level work experience.
• Previous experience in a client service oriented field preferred.
• Strong technical acumen to work with Microsoft Office and other software as necessary.
• Willingness and ability to learn new skills.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.
• Communication skills to interpret instructions and respond to inquiries; emotional intelligence is a plus.

Responsibilities

• Provide excellent client service as the coordinator of conference rooms, common areas and kitchens.
• Set up and prepare meeting rooms; place orders for food and beverages for meetings.
• Inspect rooms, stock supplies, and organize client kitchen resources.
• Maintain inventory and perform cleaning and related tasks as assigned.
• Act as first line of contact in reception and greet visitors professionally.
• Sort, distribute and meter mail; ensure timely delivery of faxes and parcels.
• Produce copy, print and scan projects accurately per instructions and QC standards.
• Coordinate floor services and ensure smooth day-to-day operations.

Skills

Client service

Microsoft Office

Physical stamina

Teamwork

Willingness to learn

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

About Us

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a highly motivated Office Services/Hospitality Specialist who brings enthusiasm, professionalism, and a customer-first mindset to everything they do. In this fast-paced role, you’ll support daily office operations, create seamless hospitality experiences, and contribute to a culture of excellence that makes a difference every day. There will be almost daily Overtime.

Job Responsibilities

Hospitality Services

• Provide excellent client service as the coordinator of the clients’ conference rooms, common areas and kitchens
• Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively
• Place orders for food and beverages for use during meetings as assigned
• Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use
• Organize and distribute client kitchen supplies
• Maintain inventory control and order supplies as needed
• Perform cleaning, dusting and other incidental tasks as assigned

Mail/Distribution Services

• Sort, distribute and meter US mail with knowledge of current postal rates
• Ensure all projects have been properly produced and Quality Checked (QC’d) to EPIQ’s standard
• Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to EPIQ’s standards

Copy Services

• Immediate attention given to clients entering Copy/Mail Center in accordance with Opensity Solutions' standard of operation
• Accurately produce copy, print and scan projects in accordance to verbal and written instructions
• Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects

Floor Coordination

• Provide excellent client service as the first line of contact with the client
• Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
• Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center

Reception

• Work closely with the client’s staff to ensure seamless day-to-day operations as the first line of contact with the client’s visitors
• Answer incoming telephone calls and direct call traffic to the proper person
• Take accurate and complete messages for those employees who may be unavailable
• Greet and announce visitors in a friendly and business-like manner
• Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager

Qualifications

• High School Diploma or equivalent
• Minimum of 1 year professional level work experience
• Previous experience in a client service oriented field preferred
• Strong technical acumen to work with Microsoft Office and other software as necessary
• Willingness and ability to learn new skills
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Emotional intelligence is a plus!

OTHER SKILLS And ABILITIES

Scope of Responsibilities

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

The Compensation range for this role is up to 23.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• #INDHP

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.