Service Solutions Representative

Mizuhosi; Nashville, Northern (TN, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with matching

Educational assistance

Job summary

Mizuho OSI is seeking a Service Solutions Representative to sell medical consumables to hospitals and ASCs. You will manage outbound and inbound sales, identify customer needs, build relationships with stakeholders, and drive revenue through proactive engagement.

You will develop product knowledge, lead generation strategies, and manage the full inside sales cycle from prospecting to order closure while collaborating with field sales and customer service teams.

Qualifications

• 2+ years inside sales experience, preferably in medical devices, supplies, or healthcare B2B environments.
• Strong verbal and written English communication skills; comfortable presenting information over the phone or virtually.
• Proficient in Salesforce, Microsoft Office Suite, and video conferencing tools.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.

Responsibilities

• Outbound calls to hospitals and ASCs to promote Mizuho OSI consumables; identify decision makers, qualify leads, and close sales.
• Maintain and grow existing accounts by building relationships with purchasing managers and OR staff.
• Collaborate with Account Managers and cross-functional teams to ensure seamless customer experience.
• Lead generation through cold calling, market research, CRM tools, and marketing collaboration.
• Develop product portfolio knowledge to communicate features, benefits, and advantages.
• Manage full inside sales cycle from prospecting to quoting and order closure.

Skills

Inside sales experience

English communication

Customer focus

Salesforce

Microsoft Office

Video conferencing tools

Organization

Tools

Salesforce

Microsoft Office

Video conferencing

Job description

Select how often (in days) to receive an alert:

Remote opportunity but preferred candidate resides in TN.

About Company

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.

Job Summary

Our Service Solutions Representatives are focused on selling medical consumables to hospitals and ambulatory surgery centers (ASCs). This position is responsible for managing outbound and inbound sales efforts for our consumables, identifying customer needs, developing relationships with key stakeholders, and driving revenue growth through proactive engagement.

Responsibilities:

• Outbound Sales Calls: Proactively call on hospitals and ASCs to promote Mizuho OSI medical consumables. This requires identifying decision makers, qualifying leads, and closing sales and driving adoption of the consumables.
• Account Management: Maintain and grow existing accounts by building strong relationships with purchasing managers, materials management, OR staff, and other key decision-makers.
• Closely collaborate with Account Managers
• Lead Generation: Identify new opportunities through cold calling, market research, CRM tools, and collaboration with the marketing team.
• Product Expertise: Develop in-depth knowledge of our product portfolio to effectively communicate features, benefits, and competitive advantages.
• Sales Process: Manage the full inside sales cycle from prospecting and qualification through quoting and order closure.
• CRM Utilization: Accurately document customer interactions, opportunities, and activities in SalesForce.com
• Cross-functional Collaboration: Partner with field sales reps, customer service, and marketing to ensure seamless customer experience and consistent messaging.
• Sales Targets: Meet or exceed monthly, quarterly, and annual sales goals and key performance indicators (KPIs).
• Understand, follow, and support Mizuho OSI’s internal Quality System policies, procedures, and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards).

Qualifications & Requirements:

• Experience: 2+ years of inside sales experience, preferably in medical devices, supplies, or healthcare B2B environments.
• Communication Skills: Strong verbal and written English communication skills; comfortable presenting information over the phone or in virtual meetings.
• Customer Focus: Proven ability to develop strong customer relationships and deliver value-added solutions.
• Technical Proficiency: Proficient in Salesforce software, Microsoft Office Suite, and video conferencing tools.
• Organization: Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.

Preferred Qualifications

• Experience selling into operating rooms, procedural areas, or sterile processing departments.
• Understanding of hospital purchasing processes and ASC operations.
• Familiarity with GPOs, IDNs, and value analysis committees.

Pay Scale: $65,000 - $75,000 + commission + quarterly bonuses + comprehensive benefits package

EOE STATEMENT Mizuho OSI is an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws.

Mizuho OSI conducts criminal conviction background checks and drug screening through a third-party screening vendor which includes searches of address history, criminalconvictions,court records,education verification, employment verification and reference checks. In addition, depending on the nature of the position for which you are applying, a motor vehicle driving report, a credit report, and/or ID checks in other non-U.S. countries are also included.

Criminal conviction background checks will run after an applicant has received and accepted a conditional offer of employment. After a conditional offer is made and before any background check is performed, applicants will receive background check disclosure and consent forms under state and federal laws, such as the Fair Credit Reporting Act and the Investigative Consumer Reporting Agencies Act. Existence of a criminal record is not an automatic bar to employment. An assessment will be made about whether the conviction has a direct and adverse relationship to the job in question.No job offer will be withdrawn, and no adverse action will be taken against any employee, based on the results of a criminal conviction background check, without an individualized assessment of whether the applicant’s conviction history has direct and adverse relationship with the specific duties of the job in question.

Top Reasons To Join The Mizuho OSI Team

• Privately held company with a tradition of market leadership and best-in-class innovation
• Fast-paced entrepreneurial culture focused on dramatically improving patient outcomes through personal empowerment
• Emphasis on continuous improvement and celebration of our values of R.E.S.P.E.C.T. and the Mizuho OSI Way.
• Create innovative solutions designed and manufactured at our HQ in Northern California

The Mizuho OSI Way

In 1978, we set out to change the way patients undergo surgery. As a Mizuho OSI customer, you can expect our commitment to the following…

• We commit to your satisfaction. If you are dissatisfied, we will strive to make it right.
• We do things the right way. We commit to hire people with competence, generosity and a caring attitude.
• We motivate our employees to use their individual strengths to provide creative solutions, changes, and innovations.
• We anticipate your needs through customer experiences, thus nurturing our relationships.

Collectively, this creates an environment that enables and inspires healthcare professionals to improve the lives of patients.

Dare to go further. Care to do more.

BENEFITS

• At Mizuho OSI, we believe better solutions and decisions are born of diversity and are proudly an EEO/AA employer. We offer a comprehensive benefits package that includes: medical, dental, vision, life insurance, 401k with matching, educational assistance and more.

FOR OUR SERVICE MEMBERS AND VETERANS

Mizuho OSI values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at Mizuho OSI, please contact HR at [phone].

FOR PERSONS WITH DISABILITIES

If you are a person with a disability or a disabled Veteran and are applying for a job with Mizuho OSI, we would like to ensure your application process goes as smoothly as possible. If you need additional assistance, information or answers to your questions, feel free to contact HR at [phone].