Service Scheduling & Customer Care Coordinator

Cargotec Corporation; Bensenville (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401k match

PTO & holidays

Tuition reimbursement

Referral program

Company device

Job summary

HIAB USA is seeking an organized service coordinator to optimize scheduling and manage work orders. The role focuses on balancing customer requirements with technician availability and operational constraints while maintaining proactive communication for high-quality service delivery.

Applicants should have commercial or technical education and experience using SAP/Salesforce systems, with strong IT skills and the ability to multitask in a fast-paced environment.

Qualifications

• Demonstrable experience delivering excellent customer service.
• Experience using SAP and/or Salesforce systems.
• Good level of IT skills and ability to learn new systems.

Responsibilities

• Communicate proactively with customers to understand needs and resolve issues.
• Collaborate with service teams and partners to plan and execute delivery.
• Schedule and plan service activities to meet lead times and quality.
• Create, assign, and monitor work orders with accurate system data.
• Support parts planning and ordering for service readiness.
• Prepare and follow up estimates for billable service work.
• Promote Hiab services and ProCare offerings to drive growth.

Skills

Customer service

SAP/Salesforce

IT skills

Multi-tasking

Communication value

Travel willingness

Education

Relevant commercial or technical education

Job description

HIAB USA is seeking an organized service coordinator to optimize scheduling and manage work orders. The role focuses on balancing customer requirements with technician availability and operational constraints while maintaining proactive communication for high-quality service delivery.

Applicants should have commercial or technical education and experience using SAP/Salesforce systems, with strong IT skills and the ability to multitask in a fast-paced environment.