Service Scheduler & Warranty Coordinator

Auto Group; Hiawatha (IA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid holidays

401k company match

Health insurance

Dental insurance

Vision insurance

Life insurance

Casual work environment

Company party

Job summary

Dave Wright Nissan Subaru in Hiawatha, IA is seeking a Service Receptionist to handle service calls, schedule appointments, and provide administrative support to the service department.

The role includes assisting with warranty claims, coordinating with vendors for parts, and communicating with customers and technicians to define and manage warranty resolutions. Background check required; a fast-paced environment with multiple projects awaits.

Qualifications

• Must have excellent administrative, organizational, and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Experience with warranty claims processes is a plus.
• Must be willing to submit a background check prior to employment.

Responsibilities

• Answer service calls and schedule appointments.
• Provide administrative support to the service department.
• Assist with warranty claims as needed.
• Coordinate with vendors and manufacturers to ensure prompt receipt of replacement parts.
• Communicate with customers and service technicians to define the scope of a warranty claim resolution and to set expectations.
• Stay up to date with factory recalls, announcements, and procedures.
• Assist the Sales team with we-owe process.
• Assist with loaner vehicles.

Skills

Administrative skills

Organizational skills

Communication skills

Customer service

Valid Driver's License

Job description

Dave Wright Nissan Subaru in Hiawatha, IA is seeking a Service Receptionist to handle service calls, schedule appointments, and provide administrative support to the service department.

The role includes assisting with warranty claims, coordinating with vendors for parts, and communicating with customers and technicians to define and manage warranty resolutions. Background check required; a fast-paced environment with multiple projects awaits.