Service Schedule Coordinator/Dispatcher

Pye-Barker, formerly Acadiana Security Plus; Florida; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle

All In Ownership Plan

Job summary

Pye-Barker is seeking a scheduling and coordination professional to organize field technicians' workflow, liaise with service managers, office staff, and customers, and ensure smooth, profitable projects from start to finish.

The role requires strong organizational and communication skills, with a focus on customer service and timely problem resolution. Working hours are 7:30am–4:30pm, Monday to Friday, with weekly pay.

Qualifications

• One year of industry or related customer service experience required.
• Proficient in Microsoft Office, including Word and Excel.
• Excellent customer service and problem-solving skills.
• High-quality organizational skills.
• Ability to work well under deadlines and multitask.
• Ability to build relationships within the community.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.

Responsibilities

• Schedule appointments for clients or technicians and track service records.
• Assess service needs and connect clients with the correct provider.
• Create and maintain a directory of service providers and resources.
• Maintain a database of clients and client needs.
• Process service requests and assist with billing as needed.
• Coordinate materials for required service.
• Handle client inquiries professionally and resolve conflicts.
• Evaluate service quality and identify improvement areas.
• Maintain relationships with providers and clients to grow the base.
• Stay informed about services offered and updates.
• Expand resources to cover service gaps.
• Answer phones and respond to emails in the office.
• Dispatch technicians for service and installation jobs.

Skills

Customer service

Administrative experience

Microsoft Word

Microsoft Excel

Problem-solving

Organizational skills

Deadline-driven

Relationship building

Verbal and written communication

Critical thinking

Education

Industry or customer service experience

Tools

Microsoft Word

Microsoft Excel

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities

• Schedule appointments for clients or technicians, answer phones and track clients' service records
• Assess the service needs of clients and connect them with the correct provider
• Create and maintain a directory of service providers and resources
• Create and maintain a database of clients and client needs
• Completed service SRs for local accounts. Backup AR for billing.
• Request any materials needed for the required service.
• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
• Evaluate the quality of all services and identify areas that need improvements
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with service providers and clients to keep customer base
• Monitor the services being provided and stay up to date on any services being introduced or discontinued
• Expand the list of resources and providers to assure there are no gaps in services
• Answer telephones and respond to email inquiries in the office
• Perform other duties assigned by management.
• Dispatch all technicians for service and installation jobs.
• Hours are 7:30am to 4:30pm Monday through Friday.

Education/Qualification

• A minimum of one year of industry experience or a related customer service experience required
• Previous administrative experience preferred
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High-quality organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

Pay

• $18 to $22 DOE
• Weekly pay

Benefits And Perks

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Our Commitment

Pye-Barker is built on four core values- customer-bias, trust, respect, and commitment- that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what's right by our customers, community, and one another, each and every day.

Our EEO Statement

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.