Service & Sales Representative (DCA) - Full-Time & Part-Time

CLEAR; Arlington (VA); On-site; USD 24,796 - 30,307; Full time

Job summary

CLEAR is hiring a Sales and Service Representative (Ambassador) to engage travelers, explain CLEAR benefits, and convert interactions into memberships. This role emphasizes delivering exceptional service while meeting sales goals in a fast-paced airport environment.

Training will be provided to help you succeed and grow within CLEAR. The position requires strong communication, a customer-centric mindset, and the ability to stand and move within the airport setting for extended periods.

Qualifications

• Experience in sales or customer service is a plus.
• Ability to engage travelers and enroll members.
• Strong communication and customer-centric approach.
• Willingness to work varied shifts, including weekends/holidays.
• Must meet security and airport screening requirements.

Responsibilities

• Drive membership sales by engaging travelers and converting interactions.
• Deliver top-tier customer service to members and guests.
• Adhere to security protocols and verify traveler documents.
• Achieve daily and monthly sales targets through proactive engagement.
• Adapt to offer multiple CLEAR products based on customer needs.

Skills

Sales-focused

Strong communicator

Customer-centric

Self-motivated

Education

High school diploma or GED

Job description

Check out a day in the life at CLEAR in the video above.

Job Overview

As a CLEAR Sales and Service Representative (Ambassador), you will be the face of CLEAR, responsible for driving membership growth while delivering exceptional customer service. Your main focus will be to engage with travelers, explain the benefits of CLEAR’s services, and convert potential customers into loyal members. In this sales & service focused role, you will work in a fast‑paced environment where your energy, communication skills, and drive for success will help you consistently exceed sales targets, all while providing a great experience for our members.

What You’ll Do

• Drive Membership Sales: Actively engage with travelers, pitch the benefits of CLEAR, and convert interactions into membership enrollments.
• Deliver Exceptional Customer Service: Create positive and memorable experiences for travelers, members, and potential customers by providing top‑tier service and addressing any inquiries.
• Security and Safety Adherence: Follow all security protocols, including verifying airline documents, confirming traveler identification, and maintaining strict adherence to safety procedures.
• Achieve and Exceed Sales Goals: Meet or exceed daily and monthly sales targets by consistently enrolling new members through proactive engagement and effective sales techniques.
• Demonstrate adaptability: Learn and sell a variety of products and services, with the ability to quickly pivot between offerings based on customer needs and operational priorities.

What You’re Great At

• Sales‑Focused: Passion for sales with a results‑driven mindset, always looking to meet and exceed targets. Prior experience in sales or customer service is a plus, but we will provide the training to help you succeed!
• Strong Communicator: Ability to effectively communicate the value of CLEAR’s offerings and engage with potential customers, members, and travelers.
• Customer‑Centric: Skilled at creating meaningful connections with customers and offering tailored solutions to their travel needs.
• Self‑Motivated: Energetic, positive attitude with a desire to grow and take on additional responsibilities, particularly in sales.

Role Requirements

• Must be 18 years of age or older.
• High school diploma or GED equivalent required.
• Open availability and flexibility – ability to work various shifts, including weekends and holidays.
• Ability to stand for up to 8 hours per day.
• Completion of all required airport and government security screening processes, including SIDA badge eligibility. This may also include federal Personnel Security (PerSec) SF‑85 screening, depending on your work assignment.
• Ability to frequently lift and move luggage weighing up to 50 pounds and push occupied wheelchairs for extended distances within the airport. Must be able to stand, walk, bend, reach, and perform other physical tasks associated with assisting customers in an airport setting.

About CLEAR

Have you ever had that green‑light feeling? That feeling when you hit every green light and the day just feels like magic? CLEAR’s mission is to create frictionless experiences where every day has that feeling. With more than 30 million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether at the airport, stadium, or on your phone, CLEAR connects you to the things that make you, you – unlocking easier, more secure, and more seamless experiences – making them all feel like magic.

Note: The SF‑85 background check is adjudicated by the Department of Homeland Security. This screening may include, but is not limited to, additional criminal screening, credit checks, and verification of identity and citizenship or immigration status, as required by federal security screening standards.

CLEAR is an equal‑opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. CLEAR will consider qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for qualified individuals with disabilities. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].