Service & Sales Representative (LGA) - Full-Time & Part-Time

CLEAR; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

CLEAR in New York is seeking a Sales and Service Representative (Ambassador) to drive membership growth and deliver exceptional customer service. This role involves engaging with travelers and converting interactions into membership enrollments while adhering to security protocols.

Ideal candidates should possess a strong sales focus, communication skills, and a customer-centric approach. A high school diploma is required, along with availability for various shifts, including weekends.

CLEAR is committed to providing a frictionless experience for its members, with over 30 million passionate individuals connected to its services.

Qualifications

• Must be 18 years of age or older.
• Open availability and flexibility for various shifts including weekends and holidays.
• Ability to stand for up to 8 hours per day.

Responsibilities

• Drive membership sales by engaging with travelers.
• Deliver exceptional customer service to travelers and members.
• Follow security protocols and maintain strict adherence to safety procedures.
• Achieve and exceed daily and monthly sales goals.
• Adapt and demonstrate flexibility in learning and selling different products.

Skills

Sales-Focused

Strong Communicator

Customer-Centric

Self-Motivated

Education

High school diploma or GED equivalent

Job description

Check out a day in the life at CLEAR in the video above.

Job Overview

As a CLEAR Sales and Service Representative (Ambassador), you will be the face of CLEAR, responsible for driving membership growth while delivering exceptional customer service. Your main focus will be to engage with travelers, explain the benefits of CLEAR’s services, and convert potential customers into loyal members. In this sales & service focused role, you will work in a fast‑paced environment where your energy, communication skills, and drive for success will help you consistently exceed sales targets, all while providing a great experience for our members.

What You’ll Do

Sales and Customer Engagement as an Ambassador for CLEAR

• Drive Membership Sales: Actively engage with travelers, pitch the benefits of CLEAR, and convert interactions into membership enrollments.
• Deliver Exceptional Customer Service: Create positive and memorable experiences for travelers, members, and potential customers by providing top‑tier service and addressing any inquiries.
• Security and Safety Adherence: Follow all security protocols, including verifying airline documents, confirming traveler identification, and maintaining strict adherence to safety procedures.
• Achieve and Exceed Sales Goals: Meet or exceed daily and monthly sales targets by consistently enrolling new members through proactive engagement and effective sales techniques.
• Demonstrate adaptability in learning and selling a variety of products and services, with the ability to quickly pivot between offerings based on customer needs and operational priorities.

What You’re Great At

• Sales-Focused: Passion for sales with a results-driven mindset, always looking to meet and exceed targets. Prior experience in sales or customer service is a plus, but we will provide the training to help you succeed!
• Strong Communicator: Ability to effectively communicate the value of CLEAR’s offerings and engage with potential customers, members, and travelers.
• Customer-Centric: Skilled at creating meaningful connections with customers and offering tailored solutions to their travel needs.
• Self-Motivated: Energetic, positive attitude with a desire to grow and take on additional responsibilities, particularly in sales.

Role Requirements

• Must be 18 years of age or older.
• High school diploma or GED equivalent required.
• Open availability and flexibility – ability to work various shifts including weekends and holidays.
• Ability to stand for up to 8 hours per day.
• Completion of all required airport and government security screening processes, including SIDA badge eligibility. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

About CLEAR

Have you ever had that green-light feeling? That feeling when you hit every green light and the day just feels like magic? CLEAR’s mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

Background Check Note

Note: The SF-85 background check is adjudicated by the Department of Homeland Security. This screening may include, but is not limited to, additional criminal screening, credit checks, and verification of identity and citizenship or immigration status, as required by federal security screening standards.

Equal Opportunity Statement

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].