Service Sales Manager

Williams Plumbing / Williams Civil Construction; Belgrade (MT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Employer 401(k) match

Paid Time Off and Holidays

Company Paid Life Insurance

Disability Insurance

Pet Insurance

Referral Bonuses

Williams Academy training

Job summary

Williams Plumbing is seeking a Service Sales Manager in Belgrade, MT to lead and grow our Service & Repair Department. Focus on recurring revenue via PMAs, memberships, renewals, and related services, building a sales function from the ground up.

You will develop new business, meet with customers, create proposals, close agreements, and manage relationships with property managers, owners, and contractors, while partnering with operations and marketing to ensure profitable delivery.

Qualifications

• 5+ years of sales, business development, account management, or client relationship experience.
• Experience selling plumbing, HVAC, mechanical, facilities, construction, or other technical/service-based solutions preferred.
• Proven ability to develop relationships, generate new business, negotiate, and close sales.
• Strong understanding of customer needs, pricing, profitability, and account retention.

Responsibilities

• Develop new business through prospecting, referrals, networking, and targeted outreach.
• Build relationships with property managers, facility managers, owners, contractors, and other decision-makers.
• Conduct customer meetings and site visits to understand maintenance needs and identify service opportunities.
• Develop and present proposals for PMAs, memberships, and other preventative maintenance services.
• Negotiate scope, pricing, and terms while protecting margins and ensuring services can be delivered profitably.
• Drive new agreement sales, renewals, customer retention, and account growth.
• Maintain sales pipeline, customer records, proposals, and forecasting in ServiceTitan.
• Partner with Service Operations, technicians, dispatch, marketing, and construction teams.
• Establish sales processes, reporting, and performance metrics to support sustainable growth.

Skills

Sales experience

Business development

Account management

Client relationships

Tools

ServiceTitan

Microsoft Office

Job description

Williams Plumbing is looking for a Service Sales Manager to build and grow our Service & Repair Department. This is a hands‑on sales leadership role focused on generating recurring revenue through preventative maintenance agreements (PMAs), service memberships, renewals, and related service offerings.

You’ll be responsible for developing new business, meeting with customers, assessing their needs, creating proposals, closing agreements, and managing customer relationships. This role is a strong fit for someone with B2B sales or business development experience in plumbing, HVAC, mechanical services, facilities management, or construction who is comfortable both selling and building a sales function from the ground up.

What You’ll Do

• Develop new business through prospecting, referrals, networking, construction project handoffs, and targeted outreach.
• Build relationships with property managers, facility managers, owners, contractors, and other decision‑makers.
• Conduct customer meetings and site visits to understand maintenance needs and identify service opportunities.
• Develop and present proposals for PMAs, memberships, and other preventative maintenance services.
• Negotiate scope, pricing, and terms while protecting margins and ensuring services can be delivered profitably.
• Drive new agreement sales, renewals, customer retention, and account growth.
• Maintain sales pipeline, customer records, proposals, and forecasting in ServiceTitan.
• Partner closely with Service Operations, technicians, dispatch, marketing, and construction teams.
• Establish sales processes, reporting, and performance metrics to support sustainable growth.

What We’re Looking For

• 5+ years of sales, business development, account management, or client relationship experience.
• Experience selling plumbing, HVAC, mechanical, facilities, construction, or other technical/service‑based solutions strongly preferred.
• Proven ability to develop relationships, generate new business, negotiate, and close sales.
• Strong understanding of customer needs, pricing, profitability, and account retention.
• Self‑motivated and entrepreneurial, with the ability to build processes and create opportunities independently.
• Strong communication, organization, and follow‑through.
• Leadership or coaching experience preferred.
• ServiceTitan and Microsoft Office experience preferred.
• Valid driver’s license and acceptable motor vehicle record.

About Williams

Williams Plumbing is the best plumbing and HVAC service team in the Gallatin Valley. Specializing in home service and repair, we ensure every customer’s plumbing, heating, and cooling systems do what they should do: provide comfort and peace of mind. With over 40 years of experience, we know this community better than anyone and our expertise outmatches anyone in the industry. We prioritize knowledge and training. We take pride in strong customer relationships. And we never tire of delivering quality, timely, and honest work.

Why Work For Williams

• Competitive Wages ($90,000–$120,000 base salary + incentive compensation)
• Medical Insurance
  • 3 affordable plans with HSA and FSA options available
  • HSA Employer Contribution of $600/$1,200 (Individual/Family) if selecting the HDHP HSA plan
  • Telemedicine
• Dental & Vision
• Employer 401(k) match up to 8% (based on company profitability)
• Paid Time Off and 6 Paid Holidays
• Company Paid Life Insurance and Employee Assistance Program
• Accident, Short Term Disability, Long Term Disability
• Pet Insurance
• Referral Bonuses
• Williams Academy: In‑person training events, access to over 60 online courses, ongoing professional development opportunities
• Co‑workers committed to teamwork, individual responsibility, and success
• Company Events (Archery Tournament, Golf Tournament, and more!)
• Opportunity to live and play in the “Last Best Place”
• Additional Perks: Discounted Gym Memberships, Auto Discount, Tuition Assistance, Verizon Discount, Discounted Dog Daycare/Boarding

Located in beautiful Belgrade, MT, outdoor adventures surround us. There’s no better place to live than Big Sky Country. Together, we work and play in Montana.