Service Sales Engineer - Northeast

Leybold USA Inc.; Manchester (NH); Remote; USD 78,000 - 101,000; Full time

Job summary

A technology solutions firm is looking for a Service Solutions Designer to enhance client processes. The successful candidate will spend time in-home office and on-site, promoting service solutions while collaborating with engineers. Ideal candidates possess a technical degree and experience in customer-facing roles. This remote position requires about 50% travel. Competitive compensation and benefits package included.

Benefits

Comprehensive wellness benefits

Relocation assistance

401k benefits

Vacation and sick leave

Qualifications

• Proven ability to self-generate leads via cold calling, research, and networking.
• Experience in customer-facing roles.
• Ability to learn and convey technical concepts clearly.

Responsibilities

• Design and deliver Leybold service solutions to clients.
• Promote the VTS Service Ladder during on-site visits.
• Provide technical support and service guidance to customers.

Skills

Lead generation

Customer-facing experience

Strong communication skills

Technical concept learning

Problem-solving

Collaboration

Prioritization

MS Office proficiency

Education

Degree in engineering, science, or equivalent technical experience

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Job Description

Our solutions power industries worldwide - electronics, medical research, renewable energy, food production, infrastructure, and more. Join us in shaping a better tomorrow.

At Leybold Vacuum (Atlas Copco Group), we believe there's always a better way. We deliver cutting-edge, sustainable technology and top-tier service globally.

We succeed because of our people. We offer a collaborative, inclusive, and flexible work environment, competitive pay, and comprehensive wellness benefits.

Mission/Purpose of the Job

This high-impact role helps clients boost process efficiency by designing and delivering Leybold service solutions. You'll collaborate with engineers and account managers to teach clients how to extend equipment life using the VTS Service Ladder.

Main Responsibilities

• Split time between home office and on-site visits to advanced factories, promoting the VTS Service Ladder.
• Sell service products by identifying failure modes and offering solutions to reduce downtime and maximize cost of ownership.
• Support all markets: metallurgy, architectural glass, energy physics, food tech, aerospace, EV, freeze drying, SiC, ceramics, and more.
• Expand business in assigned region by growing existing accounts and identifying new opportunities.
• Provide technical support, service, and product guidance to delight customers.
• Maintain company assets (car, computer, demo units, consignment stock).
• Lead service sales efforts across Leybold's product range.
• Collaborate with equipment sales team to secure repeat orders and position service as a differentiator.
• Prepare and deliver service presentations.
• Focus on new business: unserviced pumps, lost accounts, due-for-service units, new installs, and competitor equipment.
• Analyze customer needs and coordinate with internal teams to deliver complete vacuum after-sales solutions.

Skills / Knowledge / Education

Education:

• Degree in engineering, science, or equivalent technical experience.

Skills & Knowledge:

• Proven ability to self-generate leads via cold calling, research, networking, and territory development.
• On-site, customer-facing experience.
• Strong interpersonal, verbal, and written communication.
• Able to learn and convey technical concepts clearly.
• Skilled in creating tailored solutions by leveraging internal technical resources.
• Collaborative and engaging team player.
• Able to shift focus and prioritize tasks effectively.
• Proficient in MS Office (Word, Excel, PowerPoint).

Other Requirements / Preferred Traits

• Sales-driven mindset with technical operations or rotating equipment background.
• High energy, curious, and results-oriented.
• Quick learner with creative problem-solving skills.
• Military veterans encouraged to apply.
• Self-starter comfortable working from a home office.
• Mechanical, vacuum, or fluid systems knowledge is a plus.
• Valid driver's license required.

In Return, We Offer You

• We believe there is always a better way. Open for change and feedback is what defines our culture.
• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.
• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
• We offer a competitive compensation package (Relocation Assistance, Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, relocation assistance, short-term and long-term disability and more)

Compensation:

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on everyone's qualifications.

Location Based Pay Ranges:

$78,206.90 - $100,198.35 in this state: NY

$81,679.20 - $104,554.80 in this state: CT

$81,679.20 - $104,554.80 in this state: MA

LEYBOLD USA INC. is an Equal Opportunity Employer - M/F/Disabled/Veterans

Physical Demands & Work Environment

Reasonable accommodations may be made for individuals with disabilities.

Work Conditions:

• Regular exposure to moving mechanical parts and outdoor conditions.
• Frequent exposure to fumes or airborne particles.
• Occasional exposure to heights, chemicals, electrical shock, and vibration.
• Loud noise environment.

Physical Requirements:

• Regularly sit, stand, walk, climb stairs, talk, and hear.
• Occasionally use hands/fingers for typing/dialing; climb, balance, stoop, kneel, crouch, crawl, and reach.
• Lift/move up to 25 lbs; occasionally up to 50 lbs (pumps/accessories).
• Frequent computer use; vision requirements include close, color, distance, depth perception, and focus adjustment.

Work Setup:

• 100% remote.
• Travel required ~50% of the time, often overnight/multi-day.

Scope of the Role

• Geographic Scope: Domestic
• Interaction: Internal teams and external clients
• Influencing Factors: Market conditions, customer needs, technical requirements
• Financial Impact: Directly responsible for annual service revenue; manages % of regional service targets
• Service Reach: Supports multiple functions/customers
• Direct Reports: None