Service Sales Clerk

Overhead Door Corporation; Salt Lake City (UT); On-site; USD 34,000 - 52,000; Full time

Job summary

Overhead Door Corporation in Salt Lake City is seeking a Service Sales Clerk to coordinate inspections and service calls, prepare quotations, and maintain clear communication with customers and facility managers. The role emphasizes multitasking, problem solving, and teamwork in a collaborative office environment.

We require a High School Diploma and 1-2 years of customer service experience preferred, with a focus on accurate documentation and excellent customer service delivery.

Qualifications

• Prioritizes tasks to meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills.
• Proficient in Microsoft applications.
• Ability to multi-task effectively.

Responsibilities

• Prepare quotation documents, as required.
• Obtain necessary documents from maintenance/facility managers.
• Provide clear communication between Won-Door and maintenance/facility managers.
• Process work orders to have technicians complete inspections/service calls.
• Update system information to ensure quick turnaround for customers.
• Coordinate between departments, as needed.
• Other duties, as assigned.

Skills

Prioritization

Communication

Microsoft Office

Multi-tasking

Problem solving

Customer service experience

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Description

Join Won-Door Corporation and become part of a team dedicated to protecting people and property through industry-leading fire and security door solutions. As a Service Sales Clerk, you'll coordinate inspections and service calls, communicate with customers and facility managers, prepare quotations and documentation, and help ensure outstanding customer service. We're looking for a detail-oriented professional with strong communication, multitasking, and problem-solving skills who enjoys working in a collaborative office environment.

Responsibilities

• Prepare quotation documents, as required
• Obtain necessary documents from maintenance/facility managers
• Provide clear communication between Won-Door and maintenance/facility managers
• Process work orders to have technicians complete inspections/service calls
• Update system information to ensure quick turnaround for customers
• Coordinate between departments, as needed
• Other duties, as assigned

Skills & Abilities

• Ability to prioritize tasks to meet deadlines in a fast-paced environment
• Great communication and interpersonal skills
• Proficient in Microsoft applications
• Strong ability to multi-task
• Problem solving and conflict resolution skills
• 1-2 years customer service experience preferred

Education

• High School Diploma (or equivalent) Required

Work Environment

Performs work in Office Environment

Travel Required

Domestic Travel Required: No

International Travel Required: No

Equal Employment Opportunity & Diversity Statement

At Won-Door, we are committed to fostering an environment where individual differences are respected and valued. We embrace diversity and inclusion in every aspect of our organization and encourage all employees to share their perspectives and voice their opinions. By celebrating diverse backgrounds and perspectives, we strengthen our company and work collaboratively toward achieving our goals.

Won-Door Corporation is an equal opportunity employer and adheres to all applicable federal, state, and local laws regarding equal employment and non-discrimination. It is our policy to ensure equal employment opportunities for all individuals and to strictly prohibit discrimination or harassment based on sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and any other characteristics protected by law.

This policy applies to all aspects of employment, including recruitment, hiring, training, promotions, transfers, compensation, termination, and layoffs. We are dedicated to maintaining a workplace that reflects our commitment to fairness, equity, and respect for all individuals.

If you have concerns about discrimination, harassment, or questions about this policy, please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for employment regardless of their protected attributes.

Together, we strive to create a workplace where everyone feels empowered to contribute, grow, and succeed. Join our team to contribute to delivering high-quality products and exceeding customer expectations!

About Us

https://www.overheaddoor.com

The Overhead Door™ Brand is one of the most recognized and respected brands in the garage door industry. For 100 years, the Overhead Door™ Brand has stood for product quality and expertise, as well as professional service. From commercial and industrial upward-lifting doors and access systems to residential garage doors and openers, we combine quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind. Because we care about safety, we require that all of our garage doors and commercial doors be installed by professionally trained technicians. We offer specialized training on the installation of our doors through ongoing classes offered through ARCAT. When you are looking to have a garage door or commercial door installed, be sure to look for the Red Ribbon logo from the garage door company you call. If the company does not display the Red Ribbon logo on their advertising, building, trucks or uniforms, you are not dealing with an authorized distributor of Overhead Door™ products.

About The Team

In 1962, Won-Door Corporation introduced the world’s most durable acoustically rated folding partition – DuraSound. Fifteen years later the company pioneered the development of the first-ever accordion type, fire-rated horizontal sliding door. Today, Won-Door’s FireGuard is the top-selling horizontal sliding fire door on the market. The development of the accordion type, horizontal sliding fire door – as manufactured by Won-Door Corporation – has had a profound influence on the establishment of requirements that regulate their use. Technology developed by Won-Door engineers continues to influence the building products and fire protection industry.