Service / Robotics Technician

Linear Transfer Automation Inc.; Louisville (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Linear Transfer Automation Inc. seeks a field service technician to travel to customer sites, diagnose and repair automated equipment, perform upgrades, and provide on-site training.

The role requires hands-on electrical and mechanical aptitude and the ability to document work orders clearly. You will collaborate with the service coordinator, generate reports, and ensure safety standards while delivering responsive, customer-focused service.

Qualifications

• Passport and driver's license active with no restrictions.
• Strong mechanical and electrical aptitude.
• Good physical condition; heavy lifting may be required.
• Ability to work at heights in loud environments.
• Team-oriented with strong communication.
• Crane operator and forklift experience.
• Proficient with ERP systems and Office software.
• Diploma in Electrical Engineering Technologist preferred.
• Experience with industrial PLCs and robotics is a plus.
• Familiarity with IO-Link, Ethernet, Profibus, EtherCAT.
• Ability to read drawings, manuals and specifications.

Responsibilities

• Travel to customer sites to perform various service tasks.
• Investigate, troubleshoot, and repair customer equipment.
• Perform upgrades, service repair and warranty work on equipment.
• Receive and respond to calls, emails, or texts from customers regarding issues.
• Build customer relations and recommend service improvements.
• Generate and update service tickets and work orders.
• Communicate progress and issues with service management and project managers.
• Provide training on equipment operation and software when needed.
• Document processes and programs to communicate intended functionality.
• Ensure compliance with safety, quality, and ERP procedures.

Skills

Passport and driver's license

Mechanical aptitude

Electrical aptitude

Physical fitness

Teamwork

Crane operator experience

Forklift experience

ERP systems familiarity

Office software skills

PLC programming knowledge

Industrial communication protocols

Drawings/manuals interpretation

Code documentation

Education

Electrical Engineering Technologist diploma

Tools

Siemens S7 PLCs

Allen-Bradley PLCs

Mitsubishi Q/R PLCs

Bosch-Rexroth Indramat MLC

FANUC robots

Motoman robots

ABB robots

KUKA robots

Job description

The Service Department is a 24/7 operation committed to a minimum response time of no more than 4 hours.

It is vital that the Service Department maintains a high level of service excellence, maintains a customer‑centric focus while achieving profit‑center performance targets.

Roles and Responsibilities

General

• Ensure compliance with company policies, procedures and health and safety regulations.
• Participate and encourage interdepartmental information exchange.
• Ensure all functionality and quality standards are followed including but not limited to the Quality Management System. (QMS)
• Participate in regular departmental meetings to achieve status monitoring, risk aversion and intradepartmental information sharing.
• Actively participate in annual review, performance metrics, goals and development strategies.
• Encourage and participate in maintaining a strong, positive team dynamic.
• Provision of assistance to all other departments as required.
• All administrative activities related to this position.
• Report any observed damage or deficiency in equipment, tools, facilities, or vehicles, be it at fault or not, to your immediate supervisor.
• All other related duties and/or projects as required or assigned.
• International travel is a requirement, minimum 50%, majority in the US. Off‑hours communication will be required via Phone/Text/Emails with fast response times. (Company phone provided)

Departmental Specific

• Travel to customer sites to perform various job assignments.
• Investigate, troubleshoot, and repair customer equipment.
• Perform upgrades, service repair and warranty work to customer equipment.
• Receive and assist with calls/emails/text messages from customers regarding questions, service issues, troubleshooting and quote requests.
• Build customer relations; make recommendations for service work and product improvements.
• Generate and update service tickets.
• Complete and submit work orders for every customer visit.
• Communicate with service coordinator information regarding RMA’s, warranty, returns and exchanges.
• Perform, and/or train for, recipe creation and optimization functions.
• Provide training of various user level functions to customers on equipment and software.
• Perform start‑up and commissioning of new and recommissioned equipment.
• Perform periodic maintenance inspections on customer equipment and generate recommended work reports.
• Provide service, line side and remote support for LTA and customer supplied equipment.
• Create and administer internal training.
• Document and communicate progress reports and any issues with service manager, service coordinator and (if applicable) project manager.
• Delivery of materials to customer site or U.S. office.
• Basic programming and implementation of control code for multi‑axis servo systems and motion controllers.
• HMI/SCADA system development and programming.
• PLC programming and troubleshooting.
• Robot programming – minor adjustments to path, updates for IO etc. (FANUC, ABB, MOTOMAN, KUKA)
• Ability to read drawings, manuals, and specifications and write the corresponding code.
• Ability to document processes and programs to clearly communicate intended functionality.
• Review software development with senior controls programmer regularly.

Qualifications and Education Requirements

• Passport and drivers license active with no restrictions.
• Good mechanical and electrical aptitude.
• Good physical condition, heavy lifting and climbing is sometimes required.
• Ability to work at heights in loud environments.
• Ability to work well in team settings.
• Crane operator and fork truck experience.
• Good computer skills with attention to ERP systems and Office software.
• Diploma in Electrical Engineering Technologist preferred.
• Press Controls experience an asset.
• Hands‑on experience in automated control system design and troubleshooting.
• Working knowledge of standard industrial communication protocols such as IO-Link, Ethernet, Profibus, EtherCAT.
• Experience with any of the following: Siemens (S7), Allen‑Bradley (Compactlogix, Controllogix), Mitsubishi (Q/R series) and Bosch‑Rexroth (Indramat – MLC) is a strong asset.
• Experience with any of the following: Fanuc, Motoman, ABB, and Kuka robots is a strong asset.
• Working knowledge of PLC programming and interfacing.
• Strong organizational skills and attention to detail.