Service Resource Coordinator- Greenville, SC

Trane Technologies; Greenville (SC); Hybrid; USD 45,000 - 53,000; Full time

Job summary

Join Trane Technologies as a Service Coordinator, a key role in planning and coordinating operational resources within our HVAC team in Greenville, SC. You will ensure efficient dispatching of personnel, maintain customer satisfaction, and oversee the execution of service agreements. We offer a competitive salary, comprehensive benefits starting on DAY ONE, and a supportive environment to help you thrive.

Benefits

Health insurance

401K match up to 8%

Paid time off

Tuition assistance

Student debt support

Qualifications

• Must have excellent Customer Service skills.
• Must be organized with the ability to multi-task.
• Knowledge of Word, Excel, Outlook, and Windows is required.

Responsibilities

• Coordinates service resources and dispatches team members.
• Schedules personnel and materials based on project needs.
• Maintains customer satisfaction by investigating concerns.

Skills

Customer Service

Organization

Multi-tasking

Detail-oriented

Education

High School Diploma/GED

Tools

Word

Excel

Outlook

Windows

Job description

At Trane Technologies and through our businesses including TraneandThermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

• Family building benefits include fertility coverage and adoption/surrogacy assistance.

• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

• Paid time off, including in support of volunteer and parental leave needs.

• Educational and training opportunities through company programs along with tuition assistance and student debt support.

• Learn more about our benefits here!

Where is the work:

This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.

What you will do:

Trane in Greenville, SC is hiring for a Service Coordinator to join our team.In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

What you will bring:

• Education: High School Diploma/GED required.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Must be detailed oriented and enjoy working in a fast paced environment.
• Flexibility to work overtime/weekends, as required.
• Knowledge of Word, Excel, Outlook, and Windows.

Compensation:

Base Pay Range: $ 45,000 - $53,000 / annually. Please note, this position is eligible for overtime.

Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.