Service Request Specialist - Third Shift

DMI; Sharonville (OH); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading digital services provider in Sharonville, OH is seeking a Service Request Specialist for the third shift. This role involves providing support for managed services operations, which includes managing equipment requests and resolving service tickets. Candidates should have a high school diploma and some experience with mobile carriers. The position will be remote after training, and DMI offers a supportive work culture focused on employee growth and well-being.

Benefits

Virtual health visits

Tuition assistance

401(k) match

Health coverage

Recognition programs

Qualifications

• Must have a high school diploma or equivalent.
• 1-2 years of experience in a relevant role preferred.
• Ability to work independently without significant oversight.

Responsibilities

• Submit MACD requests for customer equipment.
• Update systems and assist with mobile phone activation.
• Monitor vendor responses to resolve tickets.

Skills

Organizational skills

Proficiency with Microsoft Office

Typing speed (minimum of 40 WPM)

Ability to work independently

Fast-paced multitasking

Education

High school diploma or equivalent

1-2 years of experience with mobile carriers (preferred)

Job description

Overview

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com.

About the Opportunity

DMI (Digital Management, LLC.) is looking for a Service Request Specialist - Third Shift.

We are looking for a highly organized and efficient person to provide end user support for our managed services operation. The successful candidate will submit requests to vendors & resolve tickets. When necessary, the Service Request Specialist will cross-train and participate in other responsibilities of the Contact Center team.

Duties and Responsibilities

• Submit MACD requests (moves, adds, changes, and disconnects).
• Submit vendors orders to request equipment on behalf of DMI customers.
• Update systems assets.
• Assist with activation of mobile phones.
• Monitor vendor responses to resolve tickets.
• Oversee the organization of our ServiceNow ticketing system.
• Assist other teams with overflow work.

Qualifications

Education and Years of Experience:

• High school diploma or the equivalent.
• Prefer 1-2 years of experience working for a mobile carrier such as Verizon, AT&T, T-Mobile, & Sprint.

Desired Skills/Experience:

• Ability to work independently without relying on significant management oversight.
• Proficiency to use Microsoft Office products.
• Proficiency in typing, expected minimum of 40 words per minute.
• Experience working for a mobile carrier or equivalent preferred.

Additional Requirements

• Regular and reliable attendance.
• Ability to work overtime to complete projects as needed.
• Strong attention to detail and organizational skills.
• Multitasking skills and ability to keep up in a fast-paced work environment.
• The ability to utilize critical thinking to complete tasks.
• Ability to secure public trust security clearance

Location and Hours

Location: Training will be completed onsite in our Sharonville, OH office. Once training is completed, the position will be remote.

Hours: Third Shift - 9pm-6am EST

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Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right– We lead with honesty and integrity.
• Own the Outcome– We take responsibility and deliver.
• Deliver for Our Customers– We are relentless about delivering value.
• Think Bold, Act Smart– We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge– Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development– Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial– Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition– Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.