SERVICE REPRESENTATIVE- SUNNY ISLE

FirstBank Florida; Christiansted (United States Virgin Islands); On-site; USD 19,000 - 28,000; Full time

Job summary

FirstBank Puerto is seeking a Service Representative - ECR to handle customer transactions and support sales of bank products. You will process deposits and payments, assist customers, and follow policies to ensure accuracy and compliance.

In this role, you will reference banking guidelines, work as part of a team, and contribute to customer satisfaction while maintaining security and accuracy in daily operations at our branches.

Qualifications

• One year of college and customer service experience or a high school diploma with three years in customer service.
• Successful completion of teller training program.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Processes deposits, loan payments, and other transactions as per policy.
• Cross-sell bank products and services to meet individual and unit goals.
• Performs end-of-day cash verification and reconciliation.
• Complete FINCEN 104 documentation and maintain files.
• Participates in audits and special projects as assigned.

Skills

Customer service orientation

Teamwork

Numerical aptitude

Computer literacy

Attention to detail

English proficiency

Education

Associate degree or relevant college credit

High School Diploma

Teller training program completion

Tools

Banking software systems

ATM transactions processing

Job description

SERVICE REPRESENTATIVE - ECR

Our Company

AtFirstBank Puerto,we strive to be a trusted advisor to our clients, and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

Job Summary

The Service Representative processes financial transactions and cross-sells to effect the sales of bank products and services to achieve performance objectives in accordance with applicable programs, policies, and regulations.

Essential Responsibilities

• Performs account services by receiving deposits, loan and utility payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; cash advances; etc. in accordance with established policies, regulations and service standards.
• Makes referrals for bank products and services within the framework and following the guidelines of the organization’s sales and service culture to achieve individual and unit sales and referral goals.
• Prepares cash and performs verification and reconciliation to satisfy cash requirements of the automated transaction machines (ATMs); performs end of day activities, including accurate and timely capturing of daily work (scanning) to verify and balance daily tallies and final register values.
• Performs a variety of administrative duties such as the completion and submission of FINCEN 104 documentation, daily verifications and maintenance and organization of department files and documentations.
• Participates in audits, investigations, reviews, request for information (RFI), and special projects as assigned.

Other Responsibilities

• Complies with all relative laws and regulations, including but not limited to the Bank Secrecy Act, OFAC, Truth in Savings, Truth in Lending and Community Reinvestment Act.
• Ensures the application of all security measures, such as the verification of clients’ identity, and internal control measures such as maintenance to cash tills.
• Participates in bank sponsored programs to assist with the achievement of CRA and Volunteering goals and objectives.
• Performs other related duties as assigned.

Independence of Judgment

The degree of judgment is limited to very specific transactional activities for which the employee has been trained to perform; exercises limited independent discretion; seeks guidance and direction from management when activities exceed established authorities.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

Competencies

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar; the ability to speak and comprehend the English language
• Computer literate
• Knowledge of Banking laws and regulations, products and services
• Ability to work as a member of a team
• Customer service orientation
• Orientation towards working with numbers

Impact of Errors

The impact of errors of this position could affect activities related with the position, unit and other departments, and the image of the organization. Errors have financial, legal, regulatory and employment implications.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this job. The Employee in this position is required to sit, stand, walk, use hands and fingers to perform data entry activities, reach, handle and manipulate objects; hear, and speak.

Specific vision abilities required by this job include close and distance vision.

Minimum Requirements

• One years of College at an accredited institution, and one year of experience in a customer service environment OR
• High School Diploma and three years of experience in a customer service environment
• Successful completion of the organization’s placement test and formal teller training program
• Must be able to work flexible and non-traditional hours, including weekends and holidays

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER