Service Representative I

Citizens Business Bank; Pasadena (CA); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Annual bonus eligibility

Job summary

Citizens Business Bank in Pasadena, CA is seeking a Service Representative I to provide prompt, efficient service in a part-time capacity at the Pasadena Financial Center. You will perform teller transactions, deposits, withdrawals, loan payments, and related duties while ensuring accuracy and compliance.

The position offers $20.00 to $23.00 per hour and may be eligible for an annual bonus. Candidates with six months cash-handling experience and strong customer-service skills are encouraged to

Qualifications

• High school diploma or GED and a minimum of six months experience in cash handling or service roles.
• Ability to read and comprehend simple instructions, memos, and basic correspondence.
• Basic math skills: adding/subtracting with 2-digit numbers; multiply/divide by 10s and 100s.
• Ability to apply common sense and follow written or oral instructions in standard situations.
• Physical ability to lift and move up to 25 pounds and stand for extended periods.

Responsibilities

• Greet customers in person or by phone and answer inquiries.
• Handle deposits, withdrawals, check cashing, and loan payments.
• Process checks, money orders, and other transactions with accuracy.
• Refer cross-sales opportunities to the appropriate salesperson.
• Ensure compliance with bank policies and procedures and maintain security of negotiable items.

Skills

Customer service

Cash handling

Telephone etiquette

Reading comprehension

Education

GED or high school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Representative I

Part Time Tellers Pasadena Business Financial Center-024, Pasadena, CA, US

Salary Range: $20.00 To $23.00 Hourly

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.

SUMMARY

Provides prompt, efficient, and friendly service. Responsible for any combination of the following transactions: check cashing; deposits; withdrawals; consumer, real estate, and commercial loan payments; money order and check sales; traveler's checks processing; and foreign currency exchange. Refers cross-sales customers to appropriate salesperson. May also be responsible for handling merchant customers and cash shipments and deposits in addition to processing federal tax deposits for FICA wages. Follows established bank policies and procedures for this position and follows the supervisor's direction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Answers all incoming telephone calls and assists or directs callers.
• Takes messages.
• Greets Customers in person or on the telephone.
• Light filing.
• Inputs check orders.
• Process address changes.
• Call customers to verify checks, to assist in processing various reports
• Contact customers on return items
• Receives commercial and individual checking deposits, verifies endorsement, and issues receipts
• Places holds on accounts for uncollected funds according to Reg. CC.
• Receive loan payments, checks due dates, and assesses late charges when applicable.
• Accepts requests for purchase of U.S. Savings Bonds.
• Accepts and places stop payment requests, accepts check reorders, and address changes, distributes these to proper personnel for processing.
• Always keeps negotiable items secure and maintains a high level of safety for the Bank.
• Must be familiar with, and in compliance with, all banking regulations as applicable.
• Answer customer questions when necessary, always using the opportunities to cross-sell other bank services.
• Processes any of the following:
  • Incoming mail, courier, ATM, Night Drop and payments
  • Treasury tax (TT&L) and loan payments
  • Signature cards
  • Transfers
• Performs miscellaneous duties requested by a supervisor relating to the Bank and its functions.
• Provide, present and promote The Citizens Experience to all external and internal customers.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and a minimum of six months experience as a service representative in a financial institution; or six months experience with cash handling and customer service.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Salary Range: $20.00 To $23.00 Hourly

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.